Jack Neher
Langhorne,PA
Summary
Dynamic and results-driven automotive professional with 25 years of experience as a General Manager and Service Director, overseeing operations across five locations and consistently selling over 350 cars per month. Proven expertise in leading high-performing teams, optimizing sales processes, and enhancing customer satisfaction. Skilled in developing strategic initiatives that drive growth and profitability while fostering a client-centric culture. Committed to transforming high-potential staff into outstanding leaders and building strong relationships, ensuring operational excellence and financial success.
Overview
27
27
years of professional experience
Work History
General Manager
B & B Automotive
07.2019 - Current
- Led a team of 85 employees, overseeing operations in sales, marketing, finance, warranty, collections, service, and parts
- Developed and implemented incentivized pay plans that empowered team members to become critical contributors to departmental goals
- Successfully promoted numerous staff members into higher leadership roles, significantly enhancing overall team performance
- Performed Finance & Insurance (F&I) duties, including purchasing and evaluating vehicles both online and on-site for optimal procurement
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Service Director/Fixed Ops
B & B Automotive
10.2012 - 06.2019
- Led a team with over 68 employees, delivering customer concern resolutions while achieving consistent sales goals, including $180k in customer pay monthly
- Created and executed marketing strategies that increased customer traffic, alongside developing monthly and yearly sales and expense forecasts
- Recruited and mentored high-performing team members, implementing incentives to achieve sales and customer satisfaction goals
- P&L statements
- Build and maintain vendor relationships in parts, transportation
Service Manager
B & B Automotive
12.2008 - 09.2012
- Led a team of 8 technicians, managing customer interactions and ensuring accountability for sales, expenses, and service quality
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Owner/Operator
Dan’s Automotive
10.2001 - 05.2006
- Successfully purchased and operated an automotive shop, retaining 85% of existing clients while growing the business through new customer acquisition and dealer partnerships
- Achieved master technician status with multiple ASE certifications, also serving as a certified state and emissions inspector
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Technician/Writer
Dan's Automotive
08.1997 - 09.2001
- Conducted all vehicle repairs, diagnostics, and inspections, managing the entire customer service process from initial write-up to job completion
Education
Personal Finance - Distant Learning
Bucks County Community College
Newtown, PA06.1997
Diploma -
Neshaminy High School
Langhorne, PA01.1997
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Fleet Management
- Customer Relations
- Staff training/development
- P&L Management
- Labor Cost Controls
Affiliations
- Member, Lower Bucks Chamber Committee
- Member, Pennco Technical School Advisory Board
- Member, NIADA Service Twenty Groups
Timeline
General Manager
B & B Automotive
07.2019 - Current
Service Director/Fixed Ops
B & B Automotive
10.2012 - 06.2019
Service Manager
B & B Automotive
12.2008 - 09.2012
Owner/Operator
Dan’s Automotive
10.2001 - 05.2006
Technician/Writer
Dan's Automotive
08.1997 - 09.2001
Diploma -
Neshaminy High School
Personal Finance - Distant Learning
Bucks County Community College
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