Faatima Edmonson
Thomas Jefferson University & Jefferson Health
Secane
21
years of professional experience
Experienced medical office assistant with 20 years of experience in leadership, patient registration, insurance verification, and customer service. Proficient in EMR systems, medical records, and medical terminology. Proven ability to maintain schedules, assist with front office tasks, and provide exceptional customer service.
Work History
Patient Access Representative II
2 Years 5 Months- Facilitated timely and accurate registration process, enhancing patient experience.
- Records complete and accurate demographic and insurance information.
- Ensures authorization is obtained prior to scheduled visits.
- Handled incoming calls (Genesys) professionally, resolving inquiries to support patient needs.
- Managed appointment scheduling and rescheduling efficiently.
- Prepared charts for upcoming appointments by gathering necessary imaging and clinical information from patients and external facilities. for upcoming appointments. I.e. requesting imaging from outside facilities and contacting patient to obtain more clinical information to help with pending appointments.
Front Desk Supervisor
1 Year 2 Months- Identified opportunities for additional front desk training and or department changes.
- Identified training needs and recommended department improvements to enhance front desk operations.
- Facilitated positive interactions among coworkers and visitors to improve teamwork.
- Appraised staff performance, resolved front office complaints, and escalated unresolved issues to appropriate department.
- Assisted with check-in and check-out processes while supporting authorization approvals as needed.
Authorization Specialist
3 Years 3 Months- Obtained authorization for advanced imaging tests, including MRI, CT, and nuclear medicine, ensuring timely patient care.
- Secured out-of-network authorizations promptly before patient visits, facilitating seamless access to necessary services.
- Coordinated appointment schedules and adjustments.
- Performed office maintenance duties.
- Demonstrated strong customer service skills while assisting clients in various situations.
Pre Reg Assoc
7 Years 11 Months- Verified insurance, benefits, coverage, and eligibility; obtained authorizations for scheduled and unscheduled hospital services to ensure patient access to necessary care.
- Trained new hires on operating system and insurance verification processes to enhance team competency and service delivery.
- Pre-Registered patients for inpatient and outpatient hospital visits, communicated benefit and authorization information, and collected patient financial responsibility to facilitate smooth service execution.
Intake Specialist
4 Years 9 Months- Registered patients for radiology testing including MRI, CT, and X-ray to ensure smooth appointment flow
- Answered multiline phone system in timely and profession manner
- Provided assistance to technicians during room preparation for procedures.
Education
Diploma - Medical Office Assistant
Skills
Client relations
Benefits verification
Appointment scheduling
HIPAA compliance
Patient registration
Timeline
Patient Access Representative II
Thomas Jefferson University & Jefferson Health
05.2024 - CurrentRead More
Front Desk Supervisor
Berks Schuylkill Respiratory Specialists
03.2023 - 05.2024Read More
Authorization Specialist
ORTHOPEDIC ASSOCIATES
12.2019 - 03.2023Read More
Pre Reg Assoc
Penn State Health St. Joseph
11.2011 - 10.2019Read More
Intake Specialist
Reading Hospital
10.2005 - 07.2010Read More
Pace Institute
Diploma from Medical Office Assistant
Read More