Fabianysh Lopez
Philadelphia
Summary
Dynamic leader with a proven track record at Care and Help Home Care Agency, enhancing customer satisfaction and team productivity. Skilled in strategic planning and conflict resolution, adept at multitasking and complex problem-solving. Demonstrated ability to improve service delivery, achieving significant improvements in employee engagement and customer relations.
Overview
15
15
years of professional experience
Work History
Manager
Care and Help Home Care Agency
09.2021 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Receptionist/EVV Coordinator
Patriot Home Care Agency
09.2019 - 09.2021
- Managed front desk operations, ensuring smooth communication between departments.
- Improved customer satisfaction by promptly addressing inquiries and guiding visitors.
- Scheduled appointments for efficient time management and reduced wait times.
- Assisted in organizing office documentation, enhancing accessibility, and reducing retrieval time.
- (EVV)Tracking patient visits and communicating with clients and employers about projects, events, or campaign expectations and goals.
- managing and confirming electronic visit verification (EVV)
- Managing visit errors in all EVV systems and working them through the completion.
- Implementing the increase and decrease of a patient.
- Keeping track of all assigned cases
- Reporting any fraud or abuse as well as any hospitilization.
Cashier
Petco
12.2012 - 02.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
Bank Teller
Borinquen Federal Credit Union
05.2010 - 07.2011
- Greeting customers, providing prompt and courteous service, and creating a welcoming environment.
- Managed high-volume transactions for deposits and withdrawals during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Retail Seller
Olympia Sports
10.2009 - 04.2010
- Greeting Customers
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
Education
High School Diploma -
Thomas Edison High School
151 W Luzerne Street07-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Multitasking
- Complex Problem-solving
- Documentation and reporting
- Strategic planning
- Conflict resolution
- Teamwork and collaboration
- Clear communication
- Positive attitude
- Problem-solving
- Hiring and training
Timeline
Manager
Care and Help Home Care Agency
09.2021 - 11.2024
Receptionist/EVV Coordinator
Patriot Home Care Agency
09.2019 - 09.2021
Cashier
Petco
12.2012 - 02.2013
Bank Teller
Borinquen Federal Credit Union
05.2010 - 07.2011
Retail Seller
Olympia Sports
10.2009 - 04.2010
High School Diploma -
Thomas Edison High School
Similar Profiles
Emrakh FaikovEmrakh Faikov
Home Health Aide at Care And Help Home Care AgencyHome Health Aide at Care And Help Home Care Agency
Diane LoweDiane Lowe
Elderly Caregiver at Always Home Care Agency & 1st Home Care of NYElderly Caregiver at Always Home Care Agency & 1st Home Care of NY
Omobolanle Marian JimbaOmobolanle Marian Jimba
Care Worker at Blue Gate Home Care - Health Care AgencyCare Worker at Blue Gate Home Care - Health Care Agency