Faheem Bashir
Philadelphia
Summary
Proven track record in enhancing customer loyalty and streamlining boarding processes at Piedmont Airlines through exceptional customer service and problem-solving skills. Expert in computer proficiency and active listening, significantly improving operational efficiency. Trained new staff, ensuring adherence to company standards and fostering a customer-centric environment. Friendly and organized Baggage Handler skilled in time management and client services. Proven history of maintaining personable demeanor even under stressful circumstances. Committed to ensuring the safe arrival of passengers property at final destinations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Piedmont Airlines
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Merchandise Coordinator
Marshalls Distribution Center
05.2021 - Current
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Talked with vendors and suppliers about product orders and issues.
Education
Associate of Arts - Theology
Regnbuen Skole
Norway, Lornskog08.2005
Bachelor of Science - Biology
Saint Thomas
Pakistan03.2003
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Certification
m
Languages
English
Native or Bilingual
Spanish
Full Professional
Norwegian
Full Professional
Hindi
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Piedmont Airlines
02.2024 - Current
Merchandise Coordinator
Marshalls Distribution Center
05.2021 - Current
Associate of Arts - Theology
Regnbuen Skole
Bachelor of Science - Biology
Saint Thomas
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