Faith Carlson
Kane
Summary
Dynamic Business Development Executive with UPS, skilled in sales and marketing, and team leadership. Achieved significant client base growth through strategic partnerships and market analysis. Renowned for exceptional customer service and decision-making, fostering long-term relationships that enhanced satisfaction and retention. Proven ability to negotiate favorable terms, driving operational success.
Overview
2026
2026
years of professional experience
Work History
Business Development Executive
UPS
10.2020 - Current
- Developed strategic partnerships to enhance market penetration and drive sales growth.
- Conducted market analysis to identify emerging trends and customer needs.
- Collaborated with cross-functional teams to implement effective sales strategies.
- Managed client relationships, ensuring satisfaction and retention through tailored solutions.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Negotiated favorable terms in vendor contracts, reducing costs and improving supply chain reliability.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Supervisor
UPS
2007 - 2020
- Oversaw daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members, enhancing skills and performance consistency.
- Streamlined workflow processes, reducing bottlenecks and improving efficiency.
- Conducted regular performance evaluations, providing constructive feedback for employee development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Local Sort Supervisor
UPS
2000 - 2007
- Oversaw daily operations of local sorting to enhance efficiency and accuracy.
- Trained and mentored team members on sorting procedures and safety protocols.
- Implemented process improvements that reduced sorting time and minimized errors.
- Coordinated with logistics teams to streamline package flow and delivery schedules.
- Developed training materials to support onboarding of new employees in sorting operations.
- Mentored junior staff members to develop their skills and advance within the organization.
- Maintained a clean, organized work environment conducive to efficient operations and worker safety.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
Preload Supervisor
UPS
1995 - 2000
- Supervised daily preload operations, ensuring timely and accurate package handling.
- Trained and mentored team members on safety protocols and operational best practices.
- Coordinated workflow processes to optimize efficiency and reduce delays in loading activities.
- Implemented quality control measures to enhance service delivery and minimize errors.
- Led safety audits, promoting a culture of compliance with health and safety regulations.
- Developed strong relationships with drivers to facilitate smooth handoffs of packages between shifts.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained new team members on proper and safe use of tools and equipment.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
Office Manager
Chemlawn
1989 - 1993
- Streamlined office operations to enhance workflow efficiency and productivity.
- Managed scheduling, ensuring optimal resource allocation for team projects.
- Developed and implemented administrative procedures to improve operational consistency.
- Oversaw budget management, tracking expenses to align with financial goals.
Education
Associates - Business Administration
Gannon University
Erie, PA01-2017
Skills
- Sales and marketing
- Team leadership
- Customer service
- Decision-making
Timeline
Business Development Executive
UPS
10.2020 - Current
Supervisor
UPS
2007 - 2020
Local Sort Supervisor
UPS
2000 - 2007
Preload Supervisor
UPS
1995 - 2000
Office Manager
Chemlawn
1989 - 1993
Associates - Business Administration
Gannon University