Faith Henson
Philadelphia
Summary
Experienced Supervisor and Care Coordinator with 5+ years of leadership in youth services, senior living, and disability support. Skilled in staff supervision, behavioral support, care coordination, and medication management. Committed to creating safe, structured, and person-centered environments that promote stability, independence, and quality care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Youth Leader
United Methodist Home for Children
Harrisburg, PA
12.2023 - 12.2025
- Developed and implemented individualized care plans for youth, enhancing emotional and behavioral support.
- Facilitated group activities to promote social skills, teamwork, and peer relationships among participants.
- Monitored and documented youth behavior, ensuring compliance with safety regulations and program guidelines.
- Trained and mentored new staff on best practices for youth engagement and crisis intervention strategies.
- Collaborated with multidisciplinary teams to assess needs and coordinate resources for youth development programs.
- Led workshops focused on life skills training, fostering independence and personal growth in participants.
- Established strong relationships with families to enhance communication and support systems for youth in care.
- Developed strong relationships with community partners to enhance resources available for program participants.
- Participated in ongoing professional development opportunities designed to enhance knowledge and skills related to supporting young people''s growth and wellbeing.
- Supported the emotional well-being of each participant by actively listening to concerns or issues they faced while maintaining confidentiality guidelines when appropriate.
Senior Living Care Coordinator
Planethome Care
Elizabethville, PA
12.2023 - 11.2025
- Supervised caregiving staff and coordinated daily operations
- Managed schedules, documentation, and medication oversight
- Served as point of contact for client and staff concerns
- Supervised daily operations, ensuring compliance with care standards and regulations.
- Coordinated scheduling for caregivers, optimizing resource allocation across multiple locations.
- Evaluated staff performance through regular assessments, providing constructive feedback for development.
- Managed client relationships, addressing concerns promptly to enhance satisfaction and retention.
- Led team meetings to discuss operational challenges and collaboratively identify solutions.
- Maintained accurate documentation of care plans and service delivery metrics for compliance purposes.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Supervisor
Hawthorne Woods Senior Living
Baltimore, MD
02.2021 - 12.2023
- Oversaw daily resident care and staff support
- Trained new staff and ensured regulatory compliance
- Communicated with families and completed incident reports
- Trained and mentored staff, enhancing team performance and service quality.
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Conducted performance evaluations, providing constructive feedback to support staff development.
- Managed scheduling and staffing to optimize resource allocation across departments.
- Collaborated with management to align operational goals with strategic initiatives for quality care delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Coordinated resident activities, promoting engagement and satisfaction among residents.
Lead Direct Support Professional
Lifebridge Senior Living
Westminster, MD
04.2018 - 01.2021
- Mentored caregivers and oversaw daily care activities
- Ensured accurate documentation and care compliance
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Monitored resident care plans, ensuring adherence to individualized service requirements.
- Developed and implemented operational procedures to streamline workflow efficiency.
- Trained and mentored staff to enhance performance and improve service delivery.
- Coordinated staff schedules to optimize coverage and resource allocation effectively.
- Resolved resident concerns promptly, enhancing overall satisfaction and community engagement.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Education
Associate of Science - Computer Science
Southern New Hampshire University
Hooksett, NH06-2027
High School Diploma -
Eastern York High School
Wrightsville, PA06-2015
Skills
- Dementia care
- Alzheimer's care
- Direct patient care
- Behavioral management
- Medication management
- Special needs care
- Training and mentoring
- Staff management
- Team building
- Operations management
- Relationship building
- Youth mentoring
- Emotional support
Certification
- PCA
- CPR
- First Aid
- Mandated Reporter
- HIPAA Compliance
- Medication Administration
- DCA - Direct Care Aide
Timeline
Youth Leader
United Methodist Home for Children
12.2023 - 12.2025
Senior Living Care Coordinator
Planethome Care
12.2023 - 11.2025
Supervisor
Hawthorne Woods Senior Living
02.2021 - 12.2023
Lead Direct Support Professional
Lifebridge Senior Living
04.2018 - 01.2021
Associate of Science - Computer Science
Southern New Hampshire University
High School Diploma -
Eastern York High School