Faith Henson
Philadelphia
Summary
Professional Healthcare Leader with strong track record in managing healthcare operations and ensuring patient care quality. Skilled in team collaboration, adapting to changing needs, and driving results. Proven ability to lead teams, optimize processes, and maintain high standards. Reliable, adaptable, and focused on achieving impactful outcomes.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Living Care Coordinator
Planethome Care
Elizabethville, PA
12.2023 - 05.2026
- Supervised caregiving staff and coordinated daily operations
- Managed schedules, documentation, and medication oversight
- Coordinated scheduling for caregivers, optimizing resource allocation across multiple locations.
- Acted as primary contact for client and staff concerns, facilitating effective communication and resolution.
- Cultivated client relationships by addressing concerns promptly, contributing to improved satisfaction and retention.
- Evaluated staff performance through regular assessments, providing constructive feedback for development.
- Facilitated team meetings to tackle operational challenges and collaboratively develop solutions.
Supervisor
Hawthorne Woods Senior Living
Baltimore, MD
02.2021 - 12.2023
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, enhancing team performance and service quality.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed scheduling and staffing to optimize resource allocation across departments.
- Conducted performance evaluations, providing constructive feedback to support staff development.
- Trained new staff to enhance compliance with regulatory standards
- Collaborated with management to align operational goals with strategic initiatives for quality care delivery.
- Oversaw daily resident care and staff support
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Lead Direct Support Professional
Lifebridge Senior Living
Westminster, MD
04.2018 - 01.2021
- Mentored caregivers and oversaw daily care activities
- Ensured accurate documentation and care compliance
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Developed and implemented operational procedures to streamline workflow efficiency.
- Trained and mentored staff to enhance performance and improve service delivery.
- Developed staff skills through targeted training programs, enhancing performance and facilitating career growth.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Direct Support Professional Supervisor
Merakey Behavioral Health
Tower City, PA
11.2015 - 04.2018
- Supervised daily operations of direct support team, ensuring adherence to care protocols and standards.
- Developed training programs for staff, enhancing skills in behavior management and client engagement.
- Implemented quality improvement initiatives, leading to enhanced service delivery and client satisfaction.
- Facilitated team meetings to discuss case management strategies and promote collaborative problem-solving among staff.
- Monitored compliance with regulatory requirements, ensuring documentation accuracy and timely reporting of incidents.
- Coordinated communication between clients, families, and interdisciplinary teams to optimize support services.
- Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
Education
Associate of Science - Computer Science
Southern New Hampshire University
Hooksett, NH06-2027
High School Diploma -
Eastern York High School
Wrightsville, PA06-2015
Skills
- Dementia care
- Dementia support
- Direct patient care
- Medication administration
- Care coordination
- Behavioral management
- Special needs care
- Staff management
- Scheduling
- Training and mentoring
- Team building
- Relationship building
- Microsoft Office proficiency
Certification
- PCA
- CPR
- First Aid
- Mandated Reporter
- HIPAA Compliance
- Medication Administration
- DCA - Direct Care Aide
Timeline
Senior Living Care Coordinator
Planethome Care
12.2023 - 05.2026
Supervisor
Hawthorne Woods Senior Living
02.2021 - 12.2023
Lead Direct Support Professional
Lifebridge Senior Living
04.2018 - 01.2021
Direct Support Professional Supervisor
Merakey Behavioral Health
11.2015 - 04.2018
High School Diploma -
Eastern York High School
Associate of Science - Computer Science
Southern New Hampshire University