Faizan Ahmed
Drexel Hill
Summary
Highly motivated and detail-oriented Information Science and Technology student with a strong background in data management, information systems, and software development. Possesses excellent analytical skills for solving complex problems and optimizing processes. Experienced in delivering technical support and troubleshooting in academic environments. Collaborates effectively with cross-functional teams and adeptly manages multiple tasks. Seeks to leverage technical expertise and organizational prowess in the Wesco Information Technology Development Program to contribute to enterprise-level IT solutions.
Overview
1
1
year of professional experience
Work History
Communitarain News Paper Developer Intern
Delaware County Community College
08.2022 - 12.2022
- Provided valuable input during team meetings, contributing to the continual improvement of development processes and methodologies.
- Facilitated effective communication between team members through clear articulation of ideas during group discussions.
- Assisted in troubleshooting software issues for end-users, providing timely resolution and improving overall system stability.
- Streamlined development processes with efficient code management strategies and version control systems.
Desktop Support Specialist Intern
Delaware County Community College
07.2021 - 12.2021
- Provided first-level technical support to students, faculty, and staff
- Resolved hardware and software issues in a timely manner
- Assisted in troubleshooting and repairing desktops, laptops, printers, and other peripheral devices
- Managed inventory of IT equipment, tracking issuance and return of devices to maintain accurate records
- Supported the IT team in managing network access and ensuring secure connections for users
- Communicate level of quality to team members, including potential root causes and plans for resolution
- Maintained a high level of customer satisfaction by providing prompt and efficient technical support.
Education
Bachelor of Science - Information Science and Technology
The Pennsylvania State University
University Park, PA04.2025
Associate of Applied Science - Computer Science
Delaware County Community College
Media, PA03.2023
Skills
- Java
- HTML
- MS Word
- Excel
- MS Power Point
- Software Automation Testing
- Troubleshooting
- Java and Selenium
- Manual Testing
- Project Management
- Continuous Learning
- Collaboration
- Technical Support
- System Maintenance
- User Assistance
- Problem Resolution
Timeline
Communitarain News Paper Developer Intern
Delaware County Community College
08.2022 - 12.2022
Desktop Support Specialist Intern
Delaware County Community College
07.2021 - 12.2021
Bachelor of Science - Information Science and Technology
The Pennsylvania State University
Associate of Applied Science - Computer Science
Delaware County Community College
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