Fausto Marte
Easton,PA
Summary
Customer-focused banking professional with extensive experience supporting clients across multiple channels, including phone-based service environments. Brings vast knowledge of TD Bank products and services, including deposit accounts, lending, retirement solutions, and digital banking tools. Proven ability to resolve complex inquiries efficiently, meet performance metrics, and deliver consistent, high-quality customer experiences in fast-paced telephonic and in person banking settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Supervisor
TD BANK
01.2025 - Current
- Oversee daily branch operations to ensure compliance with bank policies, regulatory standards, and service excellence
- Supervise tellers and front-line staff, providing coaching, performance feedback, and ongoing training
- Manage cash flow, audits, and controls while meeting operational and financial targets
- Resolve complex customer issues and escalate concerns when appropriate
- Collaborate with branch leadership to implement process improvements and achieve business goals
Financial Service Representative
TD BANK
01.2023 - 01.2024
- Provided phone and in-person support to clients regarding account inquiries, transactions, and service requests
- Opened and serviced consumer deposit and lending accounts aligned with client financial goals
- Consistently exceeded outbound calling and client engagement targets, particularly with maturing CD and business clients
- Demonstrated strong working knowledge of TD Bank products including checking, savings, credit, loans, CDs, and retirement-focused solutions
- Educated clients on interest rates, fees, penalties, and digital banking tools
- Provided operational overrides and approvals for junior staff while ensuring policy adherence
- Strengthened client retention through consultative conversations and proactive follow-up
Financial Service Associate
TD BANK
01.2022 - 01.2023
- Developed strong working knowledge of consumer banking products and services
- Delivered customized product recommendations based on individual client needs
- Maintained active NMLS registration and supported loan application processes
- Managed lobby flow and provided real-time financial guidance to customers
- Supported branch sales initiatives while maintaining regulatory compliance
Customer Service Coordinator
TD BANK
01.2022 - 01.2022
- Served as first point of contact for new and existing clients
- Resolved customer concerns efficiently while identifying cross-sell opportunities
- Demonstrated strong analytical and interpersonal skills to diagnose and resolve issues
- Balanced multiple priorities while responding to customer communications promptly
Teller
TD BANK
01.2021 - 01.2022
- Processed deposits, withdrawals, cashier’s checks, and money orders with accuracy
- Reconciled cash drawers and maintained strict confidentiality of client information
- Handled inbound calls and verified customer identities
- Collaborated with team members to deliver consistent customer service
Bartender/Manager
BAYOU
01.2019 - 01.2021
- Managed daily operations in a high-volume hospitality environment
- Supervised staff scheduling, inventory ordering, and vendor relations
- Fostered a positive work culture while ensuring customer satisfaction
Bartender/Manager
RIVALS SPORTS BAR & RESTAURANT
01.2014 - 01.2019
- Delivered exceptional customer service in fast-paced settings
- Recruited, trained, and managed staff performance
- Coordinated entertainment and events while overseeing daily operations
Education
Diploma - undefined
Nazareth Area Highschool
Some College - Criminal Justice
Northampton Community College
Skills
- Call handling expertise
- Expertise in banking services & products
- Digital Client support services
- Customer support resolution
- Salesforce & Odyssey
- Microsoft Office tools
- Effective communication
- High-Volume Multitasking
- Analytical thinking
Certification
- Life Insurance & Fixed Annuity License
- R.A.M.P. Certified
Additional Information
- NMLS Certified through TD for about 4 years (PA & NJ)
- Life Insurance & Fixed Annuity Certified (PA)
- R.A.M.P. Certified
- Working on variety of Cyber Security Certifications
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Supervisor
TD BANK
01.2025 - Current
Financial Service Representative
TD BANK
01.2023 - 01.2024
Financial Service Associate
TD BANK
01.2022 - 01.2023
Customer Service Coordinator
TD BANK
01.2022 - 01.2022
Teller
TD BANK
01.2021 - 01.2022
Bartender/Manager
BAYOU
01.2019 - 01.2021
Bartender/Manager
RIVALS SPORTS BAR & RESTAURANT
01.2014 - 01.2019
Diploma - undefined
Nazareth Area Highschool
Some College - Criminal Justice
Northampton Community College