Faynou Sore

Assist participants in accessing long-term services and supports (LTSS) through Medicaid in accordance with Community HealthChoices (CHC) program requirements.

Conduct comprehensive, face-to-face assessments to evaluate participants’ physical health, behavioral health, social services, and LTSS needs, ensuring holistic care coordination.

Lead the Person-Centered Planning and Service (PCPS) process, overseeing plan implementation and ensuring high levels of participant satisfaction.

Educate participants on service options, assessments, rights, and the complaint, grievance, and DHS Fair Hearing procedures.

Gather and document key participant information—including preferences, strengths, and goals—to support the development of tailored Person-Centered Service Plans (PCSP).

Perform annual or as-needed reevaluations of level of care to ensure continued compliance with CHC requirements.

· Support participants in completing all necessary activities to maintain ongoing eligibility for services.

Provided direct supervision and skill coaching to participants with mental health and developmental disabilities, supporting their emotional development and fostering progress toward recovery goals. Assisted in goal setting and monitoring achievement through regular evaluations, contributing to the development of new, individualized recovery plans based on participants' evolving needs.

Responded to crises and facilitated interventions, ensuring participant safety, while maintaining accurate written documentation of interactions and progress

Coordinated aftercare planning with healthcare providers and patients, ensuring smooth follow-up care and timely
appointment scheduling, enhancing the overall patient experience.
Maintained accurate patient records in electronic health systems, ensuring data confidentiality while minimizing
administrative errors in post-treatment documentation.
Provided ongoing support and education to patients during recovery, addressing concerns and helping them
understand their treatment plans, leading to consistently positive feedback.

Managed comprehensive care plans for patients, collaborating with medical staff and community resources to coordinate treatment, housing, and other social services, ensuring patient well-being and support.

Assessed patient needs through regular evaluations, developing personalized intervention strategies to address medical, emotional, and social challenges, contributing to improved patient outcomes.

Maintained thorough case documentation, ensuring accurate tracking of patient progress, service utilization, and compliance with healthcare regulations, while streamlining communication between healthcare teams and external agencies

Provides excellent customer service by greeting guests, taking accurate orders, serving food and drinks promptly, and making sure guests are satisfied. They handle payments, maintain a clean dining area, and work with the team to ensure smooth and efficient service.

Delivered friendly and efficient customer service by greeting customers and addressing their needs promptly and courteously. Prepared food items including breakfast selections, made-to-order sandwiches, specialty beverages, and while maintaining a clean and organized coffee station. Operated the cash register, processed cash and card payments, activated fuel and gift cards, and verified identification for age-restricted purchases and lottery transactions. Maintained fully stocked, fresh, and visually appealing shelves. Ensured store cleanliness and safety by following company policies and completing housekeeping duties such as cleaning, sweeping, mopping, dusting, and trash removal.

Provided personalized support to students, ensuring adherence to individualized education programs (IEPs) and

optimizing their learning environments.

Collaborated with classroom teachers to implement effective behavior plans, contributing to a positive and

structured educational setting.

Facilitated students' self-care and daily living skills by aiding with toileting and positioning, enhancing their

independence and comfort.

Led and supervised team members to achieve company goals in customer satisfaction, sales, and profitability.
Trained, coached, and motivated staff to ensure efficient performance and adherence to company standards.
Managed daily restaurant operations, ensuring quality service, food safety, and operational compliance.
Supervised all employees, including team members under 18, while maintaining a positive and productive work environment.
Drove sales growth and controlled costs using company-approved tools and procedures.
Resolved operational issues promptly to ensure smooth and efficient restaurant performance.