Raanee Smith
Philadelphia,PA
Summary
Hardworking IT support professional with a proven record of delivering dependable technical support and resolving complex issues under pressure. Driven by continuous learning and professional growth, with a passion for improving systems, security, and user experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Desktop Support Specialist
Temple Health
06.2025 - Current
- Provide Tier 2 desktop support for hospital end users, troubleshooting hardware, software, and application issues in clinical and business environments.
- Installed, configured, maintained, and upgraded desktops, laptops, iPads, and peripherals to ensure optimal performance.
- Contribute to major initiatives including Windows 11 project, Women’s & Families Go-Live, Citrix cutovers, and Rover Go-Live.
- Served as primary/secondary contact for Women’s & Families Hospital
- Collaborated with networking, telecom, endpoint engineering, Epic teams, vendors, and project teams to resolve issues and minimize disruptions.
Desktop Support Technician
Temple Health (Contract through Apex Systems)
01.2025 - 06.2025
- Served as a primary contributor to Windows 11 imaging and deployment efforts for a large-scale enterprise rollout, executing hands-on deployment work to support access to core hospital applications such as Epic, VPSX, Lifenet, Provations, and Softlabs.
- Oversaw deployment teams across multiple sites to maintain operational quotas and uphold site readiness requirements.
- Diagnosed and addressed tier 1 support requests related to hardware conflicts, access issues, printer software conflicts, and peripheral devices.
- Monitored and updated hardware inventory in Excel and internal systems, facilitating compliance and improving traceability.
- Conducted comprehensive training for hospital personnel on Windows 11 to minimize post-migration support inquiries.
IT Associate
PA Democratic Party
Philadelphia, PA
10.2024 - 11.2024
- Managed end-to-end processes for configuring and deploying macOS and iOS devices, ensuring adherence to security and compliance standards using Jamf and Google Admin.
- Oversaw user onboarding and offboarding processes utilizing Jamf, Okta, and internal directories.
- Diagnosed and resolved issues with desktops, laptops, printers, and mobile devices, ensuring optimal performance.
- Configured and installed networking hardware to ensure reliable and efficient wireless connectivity.
- Developed and audited database for statewide emergency response system, ensuring accuracy of user data and validation of group assignments.
RAMPS Student Worker
Sam Houston State University
07.2024 - 08.2024
- Collaborated in creating CMMC training curriculum aimed at enriching educational programs within the university.
- Earned CMMC Certified Practitioner (CCP) certification, demonstrating working knowledge of NIST SP 800-171, CMMC security domains, and the development and assessment of cybersecurity policies and controls for DoD-aligned environments.
IT@SAM Service Desk Student Worker
Sam Houston State University
Huntsville, TX
06.2023 - 06.2024
- Resolved technical issues for faculty and students, ensuring effective use of Windows and macOS audio-visual and classroom technology.
- Supported seamless account access by managing Duo MFA implementation, OneDrive migration, and Outlook profile reset processes.
- Documented and escalated incidents using Cherwell ticketing system.
Education
Bachelor of Science - Computer Science
Sam Houston State University
Huntsville, TX05-2024
Affiliations
- Division I Student-Athlete, Women’s Basketball — SHSU (2021–2024)
Certification
- CompTIA Network+
- CompTIA A+
- CMMC Certified Professional (CCP)
Additional Information
- Operating systems: Windows and MacOS
- Software: Microsoft Office Suite, Google Suite, Epic Hyperdrive, Imprivata, Citrix, Provations, Mosaiq, Personal Print Manager (VPSX), Topaz, and Midmark
- Technical Tools: Duo mobile, JAMF, Okta, Quick Base, Google Admin, Admanager, Intune
- Soft Skills: Problem-solving, Initiative, Independent Judgment, Team Collaboration, Leadership, Continuous Learning
Timeline
Associate Desktop Support Specialist
Temple Health
06.2025 - Current
Desktop Support Technician
Temple Health (Contract through Apex Systems)
01.2025 - 06.2025
IT Associate
PA Democratic Party
10.2024 - 11.2024
RAMPS Student Worker
Sam Houston State University
07.2024 - 08.2024
IT@SAM Service Desk Student Worker
Sam Houston State University
06.2023 - 06.2024
Bachelor of Science - Computer Science
Sam Houston State University