Summary
Overview
Work History
Education
Skills
Timeline
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Felecia Elswick

Oil City

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Server

Waffle House
08.2018 - 07.2024
  • Explain details of menu items, seasonal and daily specials.
  • Delivered food and beverages quickly to customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Applebee's Grill + Bar
05.2018 - 12.2020
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Olive Garden
10.2015 - 04.2018
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

GED -

Technical College System of Georgia
Marietta, GA
10-2024

Skills

  • Payment processing, Strong communication skills, multi-tasking, positive and professional, customer service, strong computer skills
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Memory retention
  • Safe food handling
  • Food running
  • High volume dining

Timeline

Server

Waffle House
08.2018 - 07.2024

Server

Applebee's Grill + Bar
05.2018 - 12.2020

Server

Olive Garden
10.2015 - 04.2018

GED -

Technical College System of Georgia

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Felecia Elswick