Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Cook

Clifton Township,PA

Summary

Dynamic professional with a friendly demeanor and strong organizational skills, experienced at NP Floors in ensuring accurate pricing and project scheduling. Proven ability to enhance customer service and team collaboration as a Bar Manager at Hammerjax Bar & Grill, where I improved guest satisfaction through effective problem-solving and attention to detail.

Overview

14
14
years of professional experience

Work History

Product Price Input

NP Floors
05.2024 - Current
  • Work day to day making sure prices are updated
  • Schedule project dates, communicating with both contractors and customers
  • Maintaining a clean & organized environment

Bar Manager

Hammerjax Bar & Grill
01.2012 - 01.2024
  • Assisted in managing bar inventory and supply orders to ensure adequate stock levels.
  • Learned and maintained knowledge of beverage recipes and presentation standards.
  • Supported staff training on customer service practices and product offerings.
  • Collaborated with team members to create a welcoming environment for guests.
  • Implemented cleaning schedules to uphold hygiene and safety standards within the bar area.
  • Monitored customer feedback to enhance service delivery and guest satisfaction.
  • Adapted quickly to fast-paced environments while maintaining focus on quality service delivery.
  • Closed out cash register and prepared cashier report at close of business.

Education

North Pocono
97 Bochiccio Blvd
06-2009

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Computer skills
  • Organizational skills
  • Active listening

Timeline

Product Price Input

NP Floors
05.2024 - Current

Bar Manager

Hammerjax Bar & Grill
01.2012 - 01.2024

North Pocono

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Felicia Cook