Felicia Gusler
Elizabethtown
Summary
Results-driven professional with extensive experience in banking operations and customer service. Skilled in training staff, ensuring compliance, and efficiently resolving customer inquiries. Committed to enhancing customer relationships and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Relationship Banker
Truist Financial
Elizabethtown
03.2019 - Current
- Assisted clients with account management and service inquiries, enhancing customer relationship and satisfaction.
- Managed daily transactions while ensuring compliance with banking regulations.
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Trained new staff on operational procedures and customer service standards.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Provided customers with tailored financial advice and support in establishing accounts, loans, and investments to meet their financial goals.
- Compiled and verified new customer information for account and loan openings, ensuring accuracy and compliance with bank policies.
Server/Bartender
Red Robin
Hershey
08.2014 - 01.2019
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Processed cash and credit transactions with accuracy, ensuring seamless operations during shifts.
- Trained new servers on restaurant policies and service standards, contributing to consistent service quality.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Head Hostess
TJ Rockwells
Elizabethtown
04.2011 - 08.2014
- Greeted and seated guests efficiently, enhancing overall dining experience in a busy restaurant environment.
- Engaged with patrons to facilitate positive interactions, address inquiries, and resolve complaints effectively.
- Addressed guest inquiries and concerns with professionalism and courtesy.
- Built positive relationships with other front-of-house and kitchen staff.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
Education
High School Diploma -
Elizabethtown Area School District
Elizabethtown, PASkills
- Customer relationship management
- Account management
- Financial advising
- Financial transaction management
- Compliance adherence
- Customer issue resolution
- Client outreach strategies
- Operational training
- Attention to detail
- Time management
Certification
- NMLS for lending
Timeline
Relationship Banker
Truist Financial
03.2019 - Current
Server/Bartender
Red Robin
08.2014 - 01.2019
Head Hostess
TJ Rockwells
04.2011 - 08.2014
High School Diploma -
Elizabethtown Area School District