Felicia Hughlett
Elizabethtown
Summary
Customer service-oriented professional with 10+ years of healthcare industry experience, strong administrative skills, and a solid understanding of the importance of accurate claims processing. Familiar with hospital workflows. Pay close attention to detail for accurate and compliant documentation and remain committed to ensuring optimal client outcomes.
Overview
26
26
years of professional experience
Work History
Mobile Health Technician PRN
Baptist Health Hardin
Elizabethtown
02.2024 - Current
- Drive mobile to healthcare events.
- Set up brochures, health events, take blood pressure.
- Direct patients according to their needs.
Medical Receptionist
Norton Orthopedic Group
St. Matthews
10.2022 - Current
- Responsible for answering the telephone, determining the nature of patient calls and incoming calls.
- Schedule appointments & diagnostic test, route calls, take appropriate messages, pull charts for messages.
- Obtain registration and insurance data and updating information in the billing system.
- Responsible for charge entry, referrals, and pre-certifications.
Machine Operator
Purem
Louisville
05.2022 - 10.2022
- Operated machinery in a safe and efficient manner and in accordance with company procedures.
- Continually observe product quality, rejecting sub-standard products per company protocols.
- Worked within Standard Operating Procedures (SOP) and Job Safety Analysis (JSA).
- Maintained a clean work environment, efficient workspace, and proficient work processes while completing tasks as a productive team member.
Medical Secretary / Communication Operator
Our Lady of Peace
Louisville
03.2018 - 11.2021
- Transcribed physicians’ written orders and handled inbound and outbound calls.
- Trained new hires and upheld a positive and encouraging work environment.
- Worked as a scheduler for consultants, interacting with health care disciplines.
- Ordered supplies for units, updated patient information, and checked patients in and out.
Assembly Worker
Dynacraft
Louisville
02.2014 - 01.2020
- Completed quality inspections, entered data, and trained new employees.
- Met production goals and objectives to maintain schedule and operating efficiencies.
- Uphold positive work atmosphere and promoted cooperation with vendors, co-workers, and management.
Unit Secretary
Kindred Hospital
Louisville
04.2014 - 03.2019
- Completed inventory and ordered unit supplies and medications.
- Communicated with medical staff, answered inbound phones, and made outbound calls.
- Trained new hires and completed discharge and unit transfer paperwork.
- Maintained patient files and completed various administrative and clerical tasks.
Scheduler
Norton Hospital
Louisville
08.2003 - 12.2005
- Handled inbound and outbound calls in a call center setting.
- Collected payment information and confirmed appointments and procedures.
- Solicited payments on debts and updated patient demographics.
- Trained new hires and verified insurance.
Unit Secretary
Cleveland Clinic
Cleveland
02.2000 - 08.2003
- Transcribed doctor’s notes, entered doctor’s orders, and transferred patients to different floors.
- Assisted nurse as needed and ensured proper equipment was present.
- Answered inbound phone calls, fielded inquiries, and created and updated patients’ charts.
- Completed inventory and ordered supplies for the floor.
Education
Bachelor’s - Administrative Healthcare
University Of Arizona Global Campus
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Certificate of Completion - Medical Assistant
Cleveland Institution of Dental and Medical Assistants
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Volunteer Experience
Ohio Institute of Addiction, Drug Counselor, 1 year, Assisted men and women with addiction to drugs who either relapsed or were recently released from jail and looking for help to get clean and find housing.
High Academic Honors
True
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Mobile Health Technician PRN
Baptist Health Hardin
02.2024 - Current
Medical Receptionist
Norton Orthopedic Group
10.2022 - Current
Machine Operator
Purem
05.2022 - 10.2022
Medical Secretary / Communication Operator
Our Lady of Peace
03.2018 - 11.2021
Unit Secretary
Kindred Hospital
04.2014 - 03.2019
Assembly Worker
Dynacraft
02.2014 - 01.2020
Scheduler
Norton Hospital
08.2003 - 12.2005
Unit Secretary
Cleveland Clinic
02.2000 - 08.2003
Bachelor’s - Administrative Healthcare
University Of Arizona Global Campus
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Certificate of Completion - Medical Assistant
Cleveland Institution of Dental and Medical Assistants