Felicia Lambert
Quakertown
Summary
Professional with extensive facility maintenance experience at SSC Custodial, specializing in floor maintenance and inventory management. Proven track record of ensuring compliance with health and safety standards while maintaining high sanitation levels. Expert in cleaning equipment, products, and techniques, consistently delivering quality results efficiently.
Overview
16
16
years of professional experience
Work History
Full Time-Janitorial Worker
SSC Custodial
Quakertown
06.2020 - 08.2024
- Clean classrooms, communal areas, and bathrooms, and keep track of supplies.
- Duties also include vacuuming carpets, dry mopping all floors, wet mopping all floors, high and low dusting, occasional buffing of floors, or running the auto scrubber.
Housekeeper/Shuttle Driver
Comfort Inn Lehigh Valley
Allentown
05.2011 - 01.2020
- Prepared guest rooms for check-in by ensuring fresh linens, towels, and supplies.
- Executed thorough cleaning of guest rooms to maintain high standards of cleanliness.
- Vacuumed carpets and meticulously detailed bathrooms while reporting any damages from guest stays.
- Tidied occupied guest rooms to enhance overall guest experience.
- Operated hotel shuttle, transporting guests between airport, local shops, and wedding venues.
Customer Service Representative
ICT Teleservices
11.2008 - 05.2011
- The position entailed calling customers to check on their medical plans.
- Taking surveys to find out where the company could improve.
- Updating billing information at the client's request.
Education
GED -
Red Rock Job Corp
Lopez, PA05-2002
Skills
- Floor maintenance and cleaning protocols
- Facility inspection
- Snow removal
- Inventory management
- Floor scrubbers and polishers
- Supply chain oversight
- Health and safety compliance
- Equipment operation and maintenance
- Customer service excellence
Qualifications Summary
Experienced hospitality employee who excels at relationship building. Knowledgeable in providing friendly, thorough customer service to clients and fellow professionals. Adept in customer service and the cleaning industry.
Reference's
- SSC - Manager - Larid (610) 504-2130
- Comfort Inn-Supervisor - Lynette Pitmasters-(610) 504-2130
- Brian Jones MCCLV- (484) 951-2770
Timeline
Full Time-Janitorial Worker
SSC Custodial
06.2020 - 08.2024
Housekeeper/Shuttle Driver
Comfort Inn Lehigh Valley
05.2011 - 01.2020
Customer Service Representative
ICT Teleservices
11.2008 - 05.2011
GED -
Red Rock Job Corp