Felicia Nettles
Gardners,PA
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
19
19
years of professional experience
Work History
Food Server
Columbia Family Restaurant
10.2016 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Assisted in training new servers, sharing best practices for excellent customer service.
Lead Food Server
Perkins Family Restaurant & Bakery
11.2011 - 09.2016
- Maintained up-to-date knowledge of menu items, allergens, and dietary restrictions to accommodate diverse customer needs.
- Managed high-volume shifts by effectively prioritizing tasks and delegating responsibilities to team members.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery, resulting in minimal customer wait times.
- Trained new food servers on proper serving techniques, menu knowledge, and guest interaction to ensure consistency in service quality.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming dining environment.
- Assisted management with employee performance evaluations and provided constructive feedback for improvement opportunities.
- Developed strong rapport with guests through attentive service and personalized recommendations, leading to increased return visits.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Certified Medication Administrator/ Shift Manager
Brunswick @ Longs Town Assisted Living
10.2008 - 12.2012
- Improved patient outcomes by accurately administering medication according to physician orders and established protocols.
- Ensured timely delivery of medications by efficiently organizing daily tasks and prioritizing patient needs.
- Provided empathetic emotional support to patients during difficult periods related to their illness or treatment process.
- Streamlined record-keeping processes by implementing electronic medication administration system, reducing risk of human error in documentation.
- Supported pharmacy operations by assisting in ordering, stocking, and inventory management of medications.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Contributed to a positive work environment by effectively communicating with colleagues and participating in ongoing professional development opportunities.
- Supported needs of 100+ residents under long-term care.
Administrative Office Assistant
Tiny Paws
07.2005 - 10.2008
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
GED -
Everett Area High School
Everett, PA06.2005
Skills
- Payment Processing
- Professional Attitude
- Service prioritization
- Critical Thinking
- Proficient Customer Service
- Reliable and Responsible
- Conflict and Complaint Resolution
- HIPAA Compliance
- Privacy and confidentiality
- Medical Records Management
- Excellent customer service
- Guest Relations
- Suggestive Selling
Timeline
Food Server
Columbia Family Restaurant
10.2016 - Current
Lead Food Server
Perkins Family Restaurant & Bakery
11.2011 - 09.2016
Certified Medication Administrator/ Shift Manager
Brunswick @ Longs Town Assisted Living
10.2008 - 12.2012
Administrative Office Assistant
Tiny Paws
07.2005 - 10.2008
GED -
Everett Area High School
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