FELICIA SLOAN
Palmyra,PA
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, scheduling, and healthcare operations. Currently serving as the Deputy Scheduling Director for the Governor of Pennsylvania, I manage complex scheduling logistics, oversee high-level operational arrangements, and ensure seamless coordination across executive teams. Recognized by colleagues for efficiency and dependability, I excel in developing strategies and implementing cost-effective solutions that improve organizational efficiency and outcomes. With a proven track record of leadership, I am adept at enforcing compliance with policies and regulations while fostering exceptional interpersonal relationships. Passionate about helping teams achieve their goals through organizational excellence and innovative problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deputy Scheduling Director
Commonwealth of Pennsylvania
05.2024 - Current
- Compiling and tracking all scheduling requests into the office tracking system for review by the Scheduling Office, senior staff, and the Governor himself;
- Overseeing the logistical arrangements necessary for the execution of the Governor’s calendar such as required paperwork for retention purposes, hotel reservations for the governor and detail, flight bookings, and more;
- Ensuring the prompt and accurate entry of data into the office tracking system and respond to incoming requests; and
- Receiving incoming phone calls from constituents regarding requests for the Governor’s time.
- Proficiency in Google, Mac OS, and Microsoft Office Suites.
- Maintain a high level of confidentiality.
- High-level of interpersonal skills with the ability to interact professionally with staff and external stakeholders.
Health Unit Coordinator
UPMC Harrisburg
04.2023 - 04.2024
- Handled incoming calls from patients regarding appointment scheduling or general inquiries about services provided at the health unit
- Provided assistance to nurses by performing clerical duties such as scheduling appointments, transcribing orders, and filing documents
- Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports
Health Unit Coordinator
UPMC McKeesport
08.2021 - 03.2023
- Handled incoming calls from patients regarding appointment scheduling or general inquiries about services provided at the health unit
- Assisted physicians with arranging tests or procedures for the patients according to their instructions
- Performed accurate data entry into electronic medical record systems for patient information updates and billing purposes
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports
Patient Transport
UPMC Presbyterian/Montefiore
09.2020 - 07.2021
- Provided safe and efficient transportation of patients to their destinations within the hospital; ensured patient comfort and safety during transport
- Utilized excellent customer service skills while interacting with patients, family members, and healthcare staff
- Maintained patient confidentiality by adhering to HIPAA regulations
Reservations Agent
Hershey Entertainment & Resorts
09.2017 - 10.2019
- Adhered to quality standards set forth by the company while interacting with guests via telephone or email communication
- Utilized problem solving skills to resolve customer complaints efficiently and effectively
- Provided accurate information about rooms, rates, amenities and other services to assist customers with their decisions
Education
Associate in Applied Science (A.A.S.) - Radiology
Pennsylvania College of Health Sciences
Lancaster, PA05.2018
Skills
- Paperwork Processing
- EMR Updating
- Data Entry Accuracy
- Adaptability and Flexibility
- Teamwork and Collaboration
- Workflow Coordination
- Medical Terminology Proficiency
- Epic Systems
- Employee Work Scheduling
- Decision-making
- Proficiency in Google, Mac OS, and Microsoft Office Suites
Certification
BLS Certified
Timeline
Deputy Scheduling Director
Commonwealth of Pennsylvania
05.2024 - Current
Health Unit Coordinator
UPMC Harrisburg
04.2023 - 04.2024
Health Unit Coordinator
UPMC McKeesport
08.2021 - 03.2023
Patient Transport
UPMC Presbyterian/Montefiore
09.2020 - 07.2021
Reservations Agent
Hershey Entertainment & Resorts
09.2017 - 10.2019
Associate in Applied Science (A.A.S.) - Radiology
Pennsylvania College of Health Sciences
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