Felicia Thorne
Chambersburg
Summary
Aimed to contribute significantly to company's long-term achievements through dedicated efforts. Skilled in working independently and managing personal workload efficiently.
Demonstrates strong organizational skills with proficiency in scheduling, data entry, and database administration. Excelled in fast-paced environments by leveraging prior experience for enhanced performance. Quickly adapted to new concepts, ensuring optimal task completion.
Overview
6
6
years of professional experience
Work History
Reset Merchandiser
SAS Retail Services
Chambersburg
04.2026 - Current
- Assisted in developing merchandise strategies to improve product visibility and support sales efforts.
- Managed inventory processes to promote accuracy and minimize stock inconsistencies.
- Responsible for placement and promotional setups.
- Applied visual merchandising standards to create attractive shopping environments for customers.
- Facilitated store resets and seasonal changes to uphold brand identity across locations.
- Conducted regular safety inspections of displays to maintain a secure shopping atmosphere for customers.
- Arranged product placement in-store to boost visibility and encourage higher sales conversion.
- Provided merchandising assistance to retailers to fulfill consumer demands, including display construction, shelf resets, and inventory tracking.
- Organized and maintained inventory levels for all assigned categories.
Security Officer/ Security Operations Center Contractor
Allied Universal
Columbia
12.2024 - 03.2026
- Delivered customer service by executing safety and security procedures and adhering to site-specific policies.
- Respond to incidents and critical situations in a calm, problem solving manner
- Respond to incidents and critical situations in a calm, problem-solving manner, following established guidelines.
- Screen individuals, vehicles, and/or packages entering or exiting the logistics and distribution location to help to deter unauthorized access and maintain compliance with site protocols.
- Conduct regular and random patrols around the facility and its perimeter to help to deter potential security-related concerns and observe for unusual activity.
- Documented and reported security-related incidents, observations, and concerns, including hazards or unusual occurrences, following site and Allied Universal protocols.
- Collaborated with site personnel and Allied Universal management to assess security-related needs and enhance overall operational support at the logistics and distribution location.
- Demonstrated expertise in operating surveillance systems, particularly CCTV technology.
- Monitor CCTV systems and keep accurate daily reports.
- Observe and report on activities at your location.
- Respond swiftly in critical situations.
- Excellent conflict management skills with the ability to remain calm under pressure.
- Monitored premises to ensure safety and security for staff and visitors.
Distribution Warehouse Associate
Palmetto State Armory
01.2024 - 12.2024
- Primarily responsible for fulfilling customers’ orders by picking, packing, and shipping product using the warehouse management system
- Responsible for reporting any errors or discrepancies to their supervisor to be resolved
- Check in all incoming inventory and find and document any discrepancies
- Responsible for processing requests; packaging, pulling, packing, labeling, and shipping orders
- Read orders to ascertain description, sizes, colors, quantities, serial numbers of merchandise
- Identify product discrepancies and proactively resolve issues regarding them
- Breaks down cardboard and disposes of it in correct location
- Perform tasks related to shipping and transportation of orders; perform all functions of cargo handling including but not limited to processing, loading, and off-loading freight
- Required to stay current on all shipping regulations and procedures and ensure that employee are adhering to these changes
- Complies with federal, state, and local warehousing, material handling, and shipping requirements
- Ensure that all inventory is put away promptly when it is received
- Lifting objects up to 60 lbs
Claims Adjuster, Maternity Management
Blue Cross Blue Shield
Columbia, SC
05.2022 - 10.2023
- Evaluated and processed claims and non-medical appeals in compliance with business regulations and internal standards.
- Validated and entered claims into the claims system, ensuring accurate coding of procedures and diagnosis codes.
- Monitored claims processing to uphold established quality and production standards.
- Delivered prompt, accurate, and thorough responses to customer inquiries.
- Conducted thorough research to address and resolve inquiries effectively.
- Facilitated adjustments and conducted research to resolve inquiries, enhancing customer satisfaction.
- Collaborated with various departments to resolve problems, supporting management with priority inquiries and special projects.
- Assisted in understanding quality work instructions and company policies. Supported process improvements by suggesting changes in procedures and techniques identified during daily operations. Helped maintain departmental productivity, quality, and timeliness standards.
- Cross-trained to enhance skill sets across various departmental functions.
- Demonstrated exceptional verbal and written communication abilities.
- Entered data and created daily authorization and denial work faxes, streamlining claims processing workflow.
- Managed confidential and sensitive information with utmost discretion.
- Mastered operation of diverse computer systems to enhance workflow efficiency.
Cashier Team Lead / Office Associate
Food Lion
06.2020 - 05.2022
- Processed cash, check and credit cards for customer purchases.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Processed merchandise returns and exchanges.
- Bagged or boxed merchandise and prepared packages for shipment.
- Kept periodic balance sheets of amounts and numbers of transactions.
- Supervised others and provided on-the-job training.
- Monitored self-checkout stations to assist customers and ensure registers working appropriately.
- Helped customers locate merchandise.
- Scheduled appointments, maintaining calendars for personnel.
- Developed materials to coordinate and assist with employee training.
- Answered questions and concerns regarding company products, services and prices.
Education
Medical Billing And Coding -
Penn Foster Career School
Scranton, PA 05.2026 - 07.2026
High School Diploma -
Ridge View High School
Columbia, SCSkills
- Information security
- Advanced computer proficiency
- Analytical problem-solving
- Maximized productivity by streamlining task scheduling and prioritization
- Decision-making oversight
- Microsoft Office proficiency
- Thrived in high-pressure environments, showcasing adaptability and operational excellence
- Self-driven initiative
- Interpreted and understood fragmented
English communication for better collaboration
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Timeline
Medical Billing And Coding -
Penn Foster Career School
05.2026 - 07.2026
Reset Merchandiser
SAS Retail Services
04.2026 - Current
Security Officer/ Security Operations Center Contractor
Allied Universal
12.2024 - 03.2026
Distribution Warehouse Associate
Palmetto State Armory
01.2024 - 12.2024
Claims Adjuster, Maternity Management
Blue Cross Blue Shield
05.2022 - 10.2023
Cashier Team Lead / Office Associate
Food Lion
06.2020 - 05.2022
High School Diploma -
Ridge View High School