Felisha Bernal
Willow Street
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
2025
2025
years of professional experience
Work History
Seasonal Supervisor
URBN
- Managed schedules and time cards via Kronos
- Ensured headcount was correct based on daily goals
- Managed and supervised employee productivity
- Followed up with employees who were not hitting standard rates by coaching and training
Supervisor Inventory Control/Quality
Urban Outfitters, Inc.
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Quarterly Cycle counts
- Vendor Compliance
Vas/Rebin Lead
URBN
07.2019 - Current
- Plans for daily work based on labor vs work required
- Following up on Must Ship By's and Expedite Orders and ensuring they are completed in a timely manner
- Following up on packers to ensure that waves are completed in a timely manner
- Researches any loose product to get it where it needs to go
Operations Supervisor
Urban Outfitters, Inc.
02.2023 - 04.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Sorter Lead
Urbn
06.2018 - 07.2019
- Follows up on packers to ensure they are completing waves in a timely manner and always remaining on task
- Follows up on expedites and must ship bys to ensure they are completed on time
- Locates all short cartons to lanes and pairing up with the problem areas to communicate completion
- Communicates with the flow team to plan out the day to ensure packers are in the right area at the right time to make sure all areas run smoothly
Department Manager
Wal-Mart
11.2017 - 06.2018
- Reordered inventory when it dropped below a certain level
- Increased profits by maintaining in stock and ensuring we did all processes to prevent inventory loss - i.e
- Putting product in lock boxes
- Provided excellent customer service to ensure customers wanted to continue shopping at the store
Customer Service Manager
Wal-Mart
03.2016 - 11.2017
- Planned out day to ensure there was coverage at all times and especially during high customer traffic times
- Worked with customers to ensure any issues they had were resolved and they had an enjoyable shopping experience
- Monitors the checkout areas to ensure customers were being helped in a timely manner and registers were properly stocked for the day
- Ensured all of the cashier's under my supervision had breaks and were always on task
- Assisted with duties in other areas of the store such as fitting room, jewelry etc
Education
High School Diploma -
Coatesville Area Senior High School
Coatesville, PA06.2013
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor Inventory Control/Quality
Urban Outfitters, Inc.
04.2024 - Current
Operations Supervisor
Urban Outfitters, Inc.
02.2023 - 04.2024
Vas/Rebin Lead
URBN
07.2019 - Current
Sorter Lead
Urbn
06.2018 - 07.2019
Department Manager
Wal-Mart
11.2017 - 06.2018
Customer Service Manager
Wal-Mart
03.2016 - 11.2017
Seasonal Supervisor
URBN
High School Diploma -
Coatesville Area Senior High School
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