Felisha Cross
Philadelphia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Scaffolding Today Inc
Receptionist And Filing Papers
03.2020 - 01.2023
- Verified all scaffolding materials were stored safely and securely.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Sourced suppliers and purchased necessary materials for work.
Amazon Flex
Delivery Drivers
01.2019 - 03.2020
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Utilized software to automate customer communication and order fulfillment.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
Philadelphia City Commissioners
Secretary
06.2017 - 06.2018
- Performed routine data entry and document management.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Scanned and entered customer information into database
Education
High School Diploma -
Frankford High School
Philadelphia, PA05.2017
Skills
- Microsoft Excel
- Microsoft Word
- Stocking and Replenishing
- Customer Service
- Warehousing Functions
- Call Control
- Ordering Parts
- Microsoft Office
- Information Updates
- Appointment Scheduling
- Change Orders
- Organizational Systems
- Document and Records Management
- Telephone Skills
- Driving
- Greet Guests
- Organization Skills
- Office Supply Inventory Control
- Sorting and Labeling
- Front Desk Operations
- Microsoft Windows
Timeline
Scaffolding Today Inc
Receptionist And Filing Papers
03.2020 - 01.2023
Amazon Flex
Delivery Drivers
01.2019 - 03.2020
Philadelphia City Commissioners
Secretary
06.2017 - 06.2018
High School Diploma -
Frankford High School
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