Ferdinand Melendez
Philadelphia
Summary
With a proven track record at 2nd Avenue Thrift Store, I excel in supervisory roles, blending strong leadership and customer service skills to enhance team performance and satisfaction. Expert in safety awareness and problem-solving, I significantly improve operational efficiency and employee training, fostering a productive and safe working environment.
Overview
12
12
years of professional experience
Work History
Night Shift Supervisor
2nd Avenue Thrift Store
08.2015 - 12.2024
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Observed each team member to carry out duties and provided constructive criticism.
- Provided excellent customer service, assisting with inquiries, returns, and exchanges.
- Oversaw the receiving and unloading of merchandise and supplies from delivery trucks.
- Inspected shipments for accuracy and quality, ensuring that received items matched purchase orders.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Opened the store by ensuring all systems were operational, including registers, security systems, and lighting.
- Verified inventory levels and conducted a store walkthrough to ensure cleanliness and proper merchandising.
- Closed the store by reconciling cash drawers, securing financial records, and ensuring all store areas were locked and secure.
- Prepared daily sales reports and communicated relevant information to management.
Sales Associate
Paradise Pillow The Linen Factory
01.2014 - 07.2015
- Operated machinery and equipment to manufacture pillows, pillow cases and comforters according to production schedules and quality standards.
- Loaded and unloaded materials, including fabric, stuffing, and other components required for pillow and comforter assembly.
- Ensured that all products met company quality standards and customer specifications.
- Performed routine checks for consistency in size, firmness, and finish, discarding defective items or sending them for rework.
- Worked closely with other production team members to meet daily production goals and deadlines.
Clerk
Nova Records Management
12.2012 - 12.2013
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Operated forklifts to transport materials and products to designated areas within the warehouse or production facility.
- Operated electronic pallet jacks to move heavy pallets of goods around the warehouse or store
- Operated scissor lifts to elevate materials or personnel to higher work areas for tasks such as maintenance, stocking, or construction.
Education
GED -
Community College of Philadelphia
Philadelphia01-2014
Skills
- Safety awareness
- Training and mentoring
- Problem-solving
- Supervisory experience
- Multitasking
- Management
- Team building
- Strong leadership
- Customer service
Timeline
Night Shift Supervisor
2nd Avenue Thrift Store
08.2015 - 12.2024
Sales Associate
Paradise Pillow The Linen Factory
01.2014 - 07.2015
Clerk
Nova Records Management
12.2012 - 12.2013
GED -
Community College of Philadelphia
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