Fernando Valdes
East Stroudsburg
Summary
Resourceful Professional able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
42
42
years of professional experience
Work History
Package Handler
Fed Ex Ground
11.2021 - 10.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Coverage Coordinator
Messer LLC
02.2007 - 11.2020
- Aided colleagues, managers and customers through regular communication and assistance.
- Entered and maintained departmental records in company database.
- Oversaw technical, operational, clerical and customer service support activities.
- Oversaw project logistics using industry expertise and independent judgment.
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Loading Dock Supervisor
Roadway Express
02.1999 - 05.2006
- Implemented loading dock process and productivity improvements.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 5,000-15,000 packages per day.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Oversaw and motivated team of 140 employees in warehouse to increase efficiency by 10%.
- Performed freight processing functions, assisting associates with irregularities in Bulk freight.
Assistant Manager
Wawa Food Markets
01.1997 - 01.1999
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
General Manager
Blvd East Liquor
07.1980 - 02.1988
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
No Degree - Business Administration
New Jersey City University
Jersey City, NJSkills
- Customer Needs Assessments
- Loading Dock Operations
- Shipment Support
- Supply Chain Management
- Effective Prioritization
- Transportation Information
- Task Delegation
- Critical Thinking
Languages
Spanish
Professional Working
Timeline
Package Handler
Fed Ex Ground
11.2021 - 10.2022
Coverage Coordinator
Messer LLC
02.2007 - 11.2020
Loading Dock Supervisor
Roadway Express
02.1999 - 05.2006
Assistant Manager
Wawa Food Markets
01.1997 - 01.1999
General Manager
Blvd East Liquor
07.1980 - 02.1988
No Degree - Business Administration
New Jersey City University
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