Feyisayo Adeola Odumosu
Monroeville
Summary
Professional banking specialist with over 8years proven expertise in financial services, client relationship management, sales strategies, as well as retail leadership.
Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs.
Known for reliability and effective communication.
Demonstrated ability to enhance customer satisfaction and foster long-term partnerships. Proven expertise in cross-selling banking products and resolving customer issues professionally.
Overview
18
18
years of professional experience
Work History
Relationship Banker (Leader Back up)
BANK OF AMERICA
07.2022 - Current
- Executes the bank's risk culture and strives for operational excellence
- Builds relationships with individual clients to meet their financial needs
- Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Grows business knowledge and network by partnering with experts in small business, lending and investments
- Manages financial center traffic, appointments and outbound calls effectively
- Drives the client experience
- Manages cash responsibilities
Card Services Associate
GUARANTY TRUST BANK
06.2011 - 07.2029
- Processed transactions accurately and efficiently in a fast-paced environment
- Applied strong critical thinking and problem-solving skills to meet clients' needs
- Filed and processed fraud claims and monitored accounts until customers got provisional credits
- Liaised with fraud team in resolving account fraud investigations
Card Services Officer
DOLLAR BANK CARD SERVICES
08.2019 - 07.2022
- Developed and retained customer relationships through active listening and using defined processes to address customer needs
- Maintained compliance with federal and state laws and company policies and procedures
- Investigated fraudulent charges and attacks
- Communicated with customers on phone about fraudulent activities on accounts
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity
- Investigated and resolved customer inquiries and complaints quickly
- Took fraud claims for card, checks and ACH fraud, ensuring that customers get provisional credits for moneys lost to fraudsters
Education
Post Graduate Program - Business Analysis
Purdue University
01.2022
Software Quality Assurance Program -
Portnov Computer School
01.2021
Masters of International Law and Diplomacy (MILD) - Jurisprudence and International Law
University Of Lagos
01.2015
B.A Hons - Philosophy
University of Lagos
01.2010
Skills
- Regulatory Compliance
- Account Management
- Consumer and Business Banking
- Customer Satisfaction
- Customer Retention
- Investment Banking
- Critical Thinking
- Risk Management
- Policies, Procedures and Guidelines Management
- Written Communication
- Coaching
Timeline
Relationship Banker (Leader Back up)
BANK OF AMERICA
07.2022 - Current
Card Services Officer
DOLLAR BANK CARD SERVICES
08.2019 - 07.2022
Card Services Associate
GUARANTY TRUST BANK
06.2011 - 07.2029
Software Quality Assurance Program -
Portnov Computer School
Masters of International Law and Diplomacy (MILD) - Jurisprudence and International Law
University Of Lagos
B.A Hons - Philosophy
University of Lagos
Post Graduate Program - Business Analysis
Purdue University
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