Finesse Harris
Pittsburgh
Summary
Results-driven Teller Supervisor with a proven track record in cash handling and staff training. Expertise in enhancing customer satisfaction and ensuring compliance with banking regulations.
Dedicated professional with extensive experience in cash management and customer service. Skilled in staff training and quality control, contributing to streamlined operations and improved customer engagement. Seeking to leverage operational expertise to enhance team performance.
Overview
10
10
years of professional experience
Work History
Teller Supervisor
Key Bank
Pittsburgh, PA
07.2022 - Current
- Assisted customers with transactions, ensuring accuracy and efficiency in service delivery.
- Processed deposits, withdrawals, and transfers while adhering to banking protocols.
- Maintained cash drawer, balancing daily transactions to meet operational standards.
- Provided training to new tellers on procedures and customer service practices.
- Resolved customer inquiries and issues, enhancing overall satisfaction with services.
- Conducted account verifications and updates to maintain data integrity.
- Collaborated with team members to streamline transaction processes for improved workflow.
- Monitored compliance with security measures to safeguard financial transactions and information.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Table Games Floor Supervisor
Rivers Casino Pittsburgh
Pittsburgh, PA
12.2021 - 07.2022
- Supervised table games operations, ensuring compliance with casino policies and regulations.
- Trained and mentored new dealers in game procedures and customer service standards.
- Monitored gameplay for accuracy, addressing disputes and ensuring fair play among patrons.
- Collaborated with management to develop strategies for enhancing player engagement and satisfaction.
- Resolved customer inquiries and complaints efficiently, fostering a positive gaming environment.
Benefits Coordinator
Willis Towers Watson
Pittsburgh, PA
01.2021 - 05.2022
- Managed benefits administration processes, ensuring compliance with policies and regulations.
- Collaborated with cross-functional teams to enhance employee benefits communication strategies.
- Analyzed employee feedback to improve benefits offerings and increase satisfaction levels.
- Developed training materials for staff on benefits enrollment procedures and system navigation.
Unit Secretary
West Penn Hospital
Pittsburgh, PA
02.2020 - 05.2021
- Managed patient admissions and discharges, ensuring accurate documentation and compliance with hospital protocols.
- Coordinated communication between departments to facilitate efficient patient care and service delivery.
- Scheduled appointments and maintained calendars for healthcare providers, optimizing workflow within the unit.
- Processed medical records and managed confidential patient information with strict adherence to HIPAA regulations.
- Oversaw supply inventory management, ensuring availability of essential materials for uninterrupted unit operations.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
UPMC
Pittsburgh, PA
08.2015 - 12.2019
- Resolved customer inquiries efficiently, providing accurate information regarding services and policies.
- Managed high call volumes while maintaining a positive customer experience and ensuring satisfaction.
- Collaborated with multidisciplinary teams to address complex patient concerns effectively and resolve issues promptly.
- Trained new staff on customer service protocols, enhancing team performance and service delivery standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Human Resource Management
Southern New Hampshire University
Hooksett, NH10-2026
Skills
- Cash handling and management
- Customer engagement
- Professionalism and ethics
- Staff training and development
- Staff management
- Quality control
- Sales and Cross-selling
- Risk management
- Product sales
- Loss prevention
- Cash auditing
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Timeline
Teller Supervisor
Key Bank
07.2022 - Current
Table Games Floor Supervisor
Rivers Casino Pittsburgh
12.2021 - 07.2022
Benefits Coordinator
Willis Towers Watson
01.2021 - 05.2022
Unit Secretary
West Penn Hospital
02.2020 - 05.2021
Customer Service Representative
UPMC
08.2015 - 12.2019
Bachelor of Science - Human Resource Management
Southern New Hampshire University