Firdous Adams
Philadelphia
Summary
Proven track record in enhancing customer experiences and streamlining patient care at Penn Medicine, demonstrating exceptional customer service and HIPAA compliance. Skillfully managed high-pressure situations and improved patient satisfaction through effective communication and empathy. Adept at medical terminology and scheduling, contributing to a positive and efficient work environment.
Overview
6
6
years of professional experience
Work History
Access Service Associate
Penn Medicine
05.2024 - Current
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Verified insurance eligibility and coverage for patients.
Guest Advocate
Target
08.2022 - 04.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Performed cash, card and check transactions to complete customer purchases.
Nursing Intern
Jefferson University Hospital
07.2018 - 08.2019
- Contributed to a positive work environment by consistently demonstrating professionalism, empathy, and adaptability.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Education
High School Diploma -
Mastery Charter Simon Gratz High School
Philadelphia, PA06.2020
Skills
- Customer Service
- HIPAA Compliance
- Medical terminology knowledge
- Scheduling appointments
Timeline
Access Service Associate
Penn Medicine
05.2024 - Current
Guest Advocate
Target
08.2022 - 04.2024
Nursing Intern
Jefferson University Hospital
07.2018 - 08.2019
High School Diploma -
Mastery Charter Simon Gratz High School
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