Firstname Lastname
Washington
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experienced with troubleshooting hardware and software issues, ensuring smooth user experience. Utilizes effective communication techniques to assist users and resolve technical problems. Knowledge of various operating systems and network configurations ensures comprehensive support capabilities.
Overview
5
5
years of professional experience
Work History
Head Dental Assistant
Verona-Cedar Grove Dental Associates
04.2023 - Current
- Maintained sterilization protocols for dental instruments and equipment.
- Collaborated with team members to enhance office efficiency and workflow.
- Adapted quickly to new technologies and procedures within the practice.
- Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Facilitated smooth patient flow by managing appointment scheduling and coordinating timely check-ins and checkouts.
- Streamlined communication between dentists, hygienists, and other staff members to optimize productivity within the practice.
- Conducted routine maintenance checks on dental equipment ensuring optimal functionality during treatments.
- Safeguarded practice reputation by adhering to strict sterilization protocols for instruments and equipment as per OSHA guidelines.
- Managed inventory of dental supplies to prevent shortages while staying within budget constraints.
- Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
- Assisted in troubleshooting network connectivity problems, enhancing overall system performance.
- Gained proficiency in various operating systems, software applications, and hardware devices through rigorous hands-on training sessions.
- Developed strong problem-solving and critical thinking skills to tackle complex issues under tight deadlines while maintaining a positive approach at all times.
Dental Assistant
Tender Smiles 4 Kids
04.2021 - 10.2021
- Assisted in patient preparation and procedures, ensuring comfort and safety during dental treatments.
- Sterilized instruments and maintained cleanliness of treatment areas to comply with health regulations.
- Managed patient records using digital systems, ensuring accurate documentation and confidentiality.
- Adapted quickly to new technologies and procedures, contributing to a smooth operational environment.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Server
Lite and Soul Eatery
12.2020 - 03.2021
- Supported cash handling procedures by accurately processing payments and issuing receipts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Science - Dental Surgery
Nile University - Sudan
Khartoum, Sudan03-2020
Skills
- Team collaboration
- Patient care excellence
- Medical records management
- Troubleshooting methods
- Operating systems
- Strong organization
- Documentation skills
- Tech-Savvy
- Attention to detail
- System upgrades
- Hardware installation
- Software upgrades
Timeline
Head Dental Assistant
Verona-Cedar Grove Dental Associates
04.2023 - Current
Dental Assistant
Tender Smiles 4 Kids
04.2021 - 10.2021
Server
Lite and Soul Eatery
12.2020 - 03.2021
Bachelor of Science - Dental Surgery
Nile University - Sudan