Fitzgerald Vieux
Philadelphia
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Dispatcher
Wind River Environmental
05.2023 - Current
- The Dispatcher is responsible for routing Wind River Environmental vehicles and ensuring our customers are serviced with excellence at all times
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Coordinated with drivers to facilitate efficient service routes
Pump Truck Technician
Wind River Environmental
07.2022 - 05.2023
- Serviced residential and commercial pumping and disposal of non-hazardous waste with direct contact with Wind River Environmental customers
- Responsibilities include operating a company service truck and transporting non-hazardous liquid waste to and between branch, disposal and customer locations
- Collaborated closely with dispatchers to prioritize urgent repair jobs based on impact on operations while keeping scheduled maintenance appointments.
- Provided exceptional customer service by clearly explaining technical issues to clients and recommending appropriate courses of action.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Personal Vehicle Driver (Seasonal)
UPS
10.2021 - 12.2021
- Delivered packages in personal vehicles during the Christmas holiday
- Coordinated closely with team members on shared routes or multi-vehicle assignments for optimized performance.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Drove safely in various weather and road conditions to avoid accidents.
Driver (Seasonal)
UPS
10.2020 - 12.2020
- Received classroom/on hands training via UPS University to drive commercial vehicles, in accordance to UPS guidelines
- Delivered bulk/small packages as well pickup packages, in authorized UPS vehicles
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Customer Service Rep (Temp)
CNH Industrial
03.2019 - 11.2019
- Answer incoming calls and respond to written requests in the call center while meeting established service level targets and providing guidance and exceptional customer service while promoting customer loyalty and first call resolution for customer service
- Assist end customers, dealers, third parties and internal customers in obtaining accurate and timely information regarding accounts, inquiries, or general business procedures
- Assist customers with technical issues and provide resolution for online self-service website navigation, troubleshooting, and profile information
- Review, research, perform calculations, and respond to customer (internal/external) e-mail inquiries, dealer and third party requests received in the customer service group e-mail box in a timely manner
- Negotiate, approve, and initiate financial changes and other account maintenance requests within established Delegation of Authority
- Work within established guidelines for the handling of Non-Public Personal Information (NPI) and appropriate Delegation of Authority (DOA) levels and within the framework of established procedures, workflows and approval authorities to ensure compliance with federal, state, and local requirements as well as the parameters for risk management to minimize loss to the client
Performance Measurement Analyst I
Informa Investment Solutions Inc.
09.2017 - 11.2018
- Responsible and accountable for the collection and reconciliation of the client's portfolio performance data
- Processes, reviews, and delivers client reports
- Revises client reports as directed by the client
- Works closely with clients to develop intimate understanding of the client business and needs
- Conduct data collection and reconciliation
- Revise performance reports after consultation with client
Product Support Specialist
Informa Investment Solutions Inc.
07.2015 - 09.2017
- Answered client’s questions and addressed problems with the software via email and phone
- Host online and classroom product trainings
- Troubleshoot incorrect functionally in the software reported by the clients
- Provide support to the clients regarding basic to advanced usage of the software
- Managed quality communication, customer support and product representation for each client
Education
Certificate of Completion - CDL Class A Training
Lancaster County Career & Technology
Mt. Joy, PA01.2022
Bachelor of Science - Financial Management
Dominican College of Blauvelt
Orangeburg, NY01.2010
Skills
- Customer Service
- High Volume Call Handling
- Task Management
- Effective Listening
- Oral Communication
- Written Communication
- Problem Solving
- Negotiating
- Decision Making
- Team Collaboration
- MS Office Suite
- CRM Programs
- Salesforce
- SAP
- Time Management
- Positive Learning
- Commercial Driving
- Dispatch Coordination
- Route Planning
- Routing orders
- Dispatching field personnel
- Verifying coverage
- Critical thinker
- Delivery support
- Adjusting routes
- Work order generation
- Training new hires
- Decision-Making
- Critical Thinking
- Active Listening
Accomplishments
Class A with Tanker and Hazmat Endorsement
Timeline
Dispatcher
Wind River Environmental
05.2023 - Current
Pump Truck Technician
Wind River Environmental
07.2022 - 05.2023
Personal Vehicle Driver (Seasonal)
UPS
10.2021 - 12.2021
Driver (Seasonal)
UPS
10.2020 - 12.2020
Customer Service Rep (Temp)
CNH Industrial
03.2019 - 11.2019
Performance Measurement Analyst I
Informa Investment Solutions Inc.
09.2017 - 11.2018
Product Support Specialist
Informa Investment Solutions Inc.
07.2015 - 09.2017
Bachelor of Science - Financial Management
Dominican College of Blauvelt
Certificate of Completion - CDL Class A Training
Lancaster County Career & Technology
Similar Profiles
Erika SandersErika Sanders
Customer Service Representative III at Wind River EnvironmentalCustomer Service Representative III at Wind River Environmental
Autumn ConradAutumn Conrad
Dispatcher Lead at Wind River EnvironmentalDispatcher Lead at Wind River Environmental
Marilyn NeilMarilyn Neil
Grant Controller at Wind River Inter-Tribal CouncilGrant Controller at Wind River Inter-Tribal Council