Florinda Elena Marin
Lakeland
Summary
Coordinated Housekeeping Executive with a [Number]10 año de experiencia en la gestión de operaciones de limpieza y lavandería. Habilidades efectivas de comunicación verbal y escrita con talentos en inspecciones de instalaciones e instrucción del personal de limpieza. Experto en negociar con vendedores y proveedores para mantener relaciones sólidas y reducir costos.
Overview
39
39
years of professional experience
Work History
Housekeeping
Aimbridge Hospitaly : Hyatt Place At Lakeland
08.2014 - Current
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Upheld company policies regarding privacy and confidentiality while servicing guestrooms, fostering trust between both parties involved.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Checked appliances in guest rooms to determine good working order.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Asistente De Ingenieria
Thermofoam
01.1985 - 07.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
High School Diploma -
Escuela Nocturna Oficial
Panama City, Panama07.1974
Skills
- Training and Mentoring
- Window Cleaning
- Department Coordination
- Policy Enforcement
- Ordering Cleaning Supplies
- Cleaning Bathrooms
- Supply Inventory Management
- Guest Relations
- Sorting and Washing Laundry
- Maintenance Knowledge
- Budget Administration
- Health and Safety Compliance
- Customer Service-Focused
- Adaptability
- Quality assurance
- Time management
- Professionalism
- Cleaning Techniques
- Laundry and Dry Cleaning
- Work Inspection
- Procedure Implementation
- Facilities Inspection
Languages
español
Native or Bilingual
INGLES
Limited Working
Timeline
Housekeeping
Aimbridge Hospitaly : Hyatt Place At Lakeland
08.2014 - Current
Asistente De Ingenieria
Thermofoam
01.1985 - 07.2012
High School Diploma -
Escuela Nocturna Oficial
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