Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Flávia Souza Lobato

Belém, Para

Summary

Dynamic and results-driven professional with extensive experience em Farmácia Comercial and a proven track record in training and mentoring staff. Skilled in enhancing operational efficiency and fostering teamwork, I excel in problem-solving and effective communication, ensuring high-quality service and improved patient outcomes.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Agente Censitário Supervisor

Instituto Brasileiro De Geografia E Estatística (IBGE)
05.2022 - 06.2023
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff, enhancing team performance and productivity.
  • Implemented process improvements, resulting in increased operational efficiency.
  • Pesquisa de campo para Políticas Públicas Governamentais
  • Pesquisa Populacional para o censo Demográfico 2022

Farmacêutica RT E AT

Nex Distribuidora De Produtos Farmacêuticos LTDA (Drogarias Big Benn)
06.2013 - 07.2015
  • Managed drug and supply inventories.
  • Advised patients on medication side effects and contraindications and explained proper administration.
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Led team of pharmacy technicians, fostering environment of learning and excellence in customer service.
  • Enhanced patient compliance with complex medication regimens through personalized counseling and follow-up.

Farmaceutica RT

Sanfarma- Santo Antônio Farmacêutica LTDA ( Dose Certa)
01.2011 - 07.2013
  • Reduced medication errors through rigorous adherence to pharmacy protocols and continuous staff training.
  • Conducted comprehensive medication therapy management sessions, optimizing patient outcomes through personalized care plans.
  • Mentored pharmacy students and interns, contributing to development of future healthcare professionals.
  • Conducted regular reviews of pharmacy operations, identifying and addressing areas for improvement in workflow and patient service.
  • Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.

Assistente Administrativo

Figueiredo E Lobato Comércio E Representaçâo De Materiais De Construção
04.2007 - 09.2008
  • Implemented office supply inventory system, reducing shortages and streamlining procurement processes.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Farmaceutica RT

Distribuidora Big Benn Ltda ( Drogaria Big Benn)
11.2000 - 11.2003
  • Supported inventory management by tracking stock levels and expiration dates.
  • Adhered to safety protocols and regulatory standards in medication handling.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
  • Enhanced patient compliance with complex medication regimens through personalized counseling and follow-up.

Farmaceutica RT

Cesar Santos E Cia Ltda
01.1998 - 09.2000
  • Assisted in medication dispensing and ensured accuracy of prescriptions.
  • Educated patients on medication usage, side effects, and storage requirements.
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Advised patients on medication side effects and contraindications and explained proper administration.

Education

ENSINO SUPERIOR EM FARMÁCIA - FARMÁCIA

CENTRO DE ENSINO SUPERIOR DO PARÁ- CESUPA
Belém, Para, Brazil
12-1997

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Customer relationship management
  • Team leadership
  • Teamwork
  • Problem-solving aptitude
  • Interpersonal skills
  • Organizational skills
  • Effective communication
  • Multitasking Abilities
  • Staff development

Certification


  • REUNIÃO TÉCNICA SOBRE APLICABILIDADE DA PORTARIA 344-98 - CRF-PA- BELÉM PA
  • PALESTRA ETICA E RESPONSABILIDADE CIVIL. CRF-PA
  • CURSO DE TREINAMENTO GERENCIAL BÁSICO- SEBRAE- BELÉM-PA
  • CURSO DE ATENÇÃO FARMACÊUTICA COMO PRÁTICA DE FARMÁCIA. CENTRO DE TREINAMENTO DA BIGBENN. BELÉM-PA
  • TREINAMENTO DE QUALIDADE NO ATENDIMENTO E FORMAÇÃO DE EQUIPE. CENTRO DE TREINAMENTO DA BIG BENN- BELÉM-PA
  • CURSO DE ATUALIZAÇÃO EM ATENÇÃO FARMACÊUTICA. CRF-PA. BELÉM-PA
  • CURSO DE ASSISTENTE ADMINISTRATIVO E GESTOR DE RECURSOS HUMANOS. UNOVA CURSOS EAD
  • PACOTE OFFICE. UNOVA EAD

Languages

English
Beginner (A1)

Timeline

Agente Censitário Supervisor

Instituto Brasileiro De Geografia E Estatística (IBGE)
05.2022 - 06.2023

Farmacêutica RT E AT

Nex Distribuidora De Produtos Farmacêuticos LTDA (Drogarias Big Benn)
06.2013 - 07.2015

Farmaceutica RT

Sanfarma- Santo Antônio Farmacêutica LTDA ( Dose Certa)
01.2011 - 07.2013

Assistente Administrativo

Figueiredo E Lobato Comércio E Representaçâo De Materiais De Construção
04.2007 - 09.2008

Farmaceutica RT

Distribuidora Big Benn Ltda ( Drogaria Big Benn)
11.2000 - 11.2003

Farmaceutica RT

Cesar Santos E Cia Ltda
01.1998 - 09.2000

ENSINO SUPERIOR EM FARMÁCIA - FARMÁCIA

CENTRO DE ENSINO SUPERIOR DO PARÁ- CESUPA

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Flávia Souza Lobato