Wesley Wixon
Reading
Summary
I am an accomplished maintenance and repair Customer Service professional. My in-field knowledge, leading to my in-house management of the customer's experience from start to finish allows me to exceed expectations and provide an above par encounter. My twenty plus year career allowed me, most recently, to develop my face-to-face interactions, and utilize my past call center expertise to maximize profits through additional sales expectations. My result-driven contributions over the years have continually added value to my departments and employers.
Overview
29
29
years of professional experience
Work History
Service Writer
Crownstone Equipment
Leesport, PA
11.2025 - Current
- Process customer service requests efficiently, ensuring timely resolution of inquiries and concerns.
- Coordinate service schedules with technicians to optimize workflow and enhance customer satisfaction.
- Maintain accurate records of service transactions, improving documentation accuracy and accountability.
- Assist customers in selecting appropriate equipment solutions based on their specific needs and requirements.
- Develop strong relationships with clients, fostering trust and encouraging repeat business opportunities.
- Increase repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Improve customer satisfaction by providing timely and accurate service estimates.
Service Advisor
Piazza Honda of Reading
Reading, PA, United States
09.2023 - 10.2025
- Provide in-person and telephone Customer Care
- Document initial vehicle concerns, answer questions, and review prior appointment history to accurately determine customer’s needs
- Prepare Estimates
- Compile vehicle requirements with technician input for customer approval
- Present additional Services available
- Personal bonus obtained each month for up sale items
- Customer Status Updates
- Provide real time updates for all estimated vehicles moving through the shop
- Service Records
- Maintain up to date paperwork and record all new services for database
- Achievements/Tasks:
Repair Specialist
Penske
01.2016 - 01.2023
- Coordinated Fleet Vehicles with drivers for maintenance and repairs
- Organized mass maintenance for high profile clients
- Maintained all monthly goals in a high-volume call center setting
- Incoming calls for unscheduled vehicle breakdowns tracked
- Compiled data for management on scheduled and unscheduled repairs
- Assigned additional projects as a trusted senior member of department
- Recognized for boosting customer relationships and outstanding customer service
- Achievements/Tasks:
Call Center Specialist / Installation Technician
Comcast
01.2001 - 01.2016
- Residential and Commercial Installation Technician
- Achieved best team in region, increased efficiency and return on equipment, increased communication between teams
- Maximized customer experience and reduced call wait times while working in a high-volume call center – early promotion to field ahead of schedule due to understanding of installation and equipment
- Processed change of service requests, responsible for troubleshooting equipment failures prior to scheduling service calls, met all goals for up sales of equipment
- Achievements/Tasks:
Lot Mechanic
Advanced Motors
01.1997 - 01.2001
- Maintained and repaired over 1,000 vehicles annually while collaborating directly with customers
- Achievements/Tasks:
Education
High School Diploma - Telecommunications
Reading High School
Reading, PA06-1996
Skills
- Customer Service
- Communication
- Project Management
- Problem Solving
- Decision Making
- Teamwork
- Adaptability
- Leadership
- Self-Motivation
- Interpersonal
Interests
Church Baseball Team, Genesius Theatre Light Technician, Genesius Theatre Actor
Timeline
Service Writer
Crownstone Equipment
11.2025 - Current
Service Advisor
Piazza Honda of Reading
09.2023 - 10.2025
Repair Specialist
Penske
01.2016 - 01.2023
Call Center Specialist / Installation Technician
Comcast
01.2001 - 01.2016
Lot Mechanic
Advanced Motors
01.1997 - 01.2001
High School Diploma - Telecommunications
Reading High School