Francelys Morel
Reading
Summary
Friendly and communicative individual with a natural aptitude for customer service and problem-solving. Possesses a strong understanding of essential customer service principles. Skilled in handling inquiries and resolving issues efficiently. Commitment lies in creating positive client experiences and fostering long-term customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tax Specialist
A&M Tax Solutions
01.2025 - 05.2025
- Maintained thorough and current understanding of applicable tax laws.
- Reviewed financial statements for accuracy and integrity.
- Reviewed workpapers prepared by other staff members ensuring accuracy before finalizing documents for submission.
Childcare Assistant
Reading Daycare
06.2024 - 12.2024
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Monitored children's progress and identified areas of improvement.
Tax Specialist
A&M Tax Solutions
01.2024 - 05.2024
- Prepared, reviewed, and filed tax returns for individual clients.
- Analyzed financial documents to ensure accuracy of information reported on tax forms.
- Identified potential deductions or credits that could reduce the amount of taxes owed by a client.
Small Business Owner
Arts of Beauty and Barbershop
06.2021 - 12.2023
- Manage financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Trained and motivated employees to perform daily business functions.
Warehouse Worker
Amazon
11.2020 - 05.2021
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Lead Associate
Key Food Supermarket
04.2017 - 09.2020
- Managed daily operations of the store, including staffing, scheduling, inventory control, merchandising, and customer service activities.
- Provided leadership to team members by motivating, training, coaching and disciplining staff.
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
Vendor Manager
Monat
09.2018 - 10.2019
- Mentored junior team members, fostering professional development and strengthening overall team performance.
- Improved product visibility with strategic merchandising and promotional efforts.
- Managed budgets effectively while prioritizing resources for maximum impact on sales goals.
Education
Bachelor Of Business Administration - Marketing
Mercy College at Dobbs Ferry, NY
05.2023
Skills
- Bilingual communication
- Tax advisory services
- Problem-solving
- Customer service
- Teamwork and collaboration
- Recruitment and hiring
- Multitasking
- Computer literacy
Accomplishments
- Completed more than 200 individual tax returns during 2024 tax season.
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
- CBAP - Certified Business Analysis Professional
Timeline
Tax Specialist
A&M Tax Solutions
01.2025 - 05.2025
Childcare Assistant
Reading Daycare
06.2024 - 12.2024
Tax Specialist
A&M Tax Solutions
01.2024 - 05.2024
Small Business Owner
Arts of Beauty and Barbershop
06.2021 - 12.2023
Warehouse Worker
Amazon
11.2020 - 05.2021
Vendor Manager
Monat
09.2018 - 10.2019
Lead Associate
Key Food Supermarket
04.2017 - 09.2020
Bachelor Of Business Administration - Marketing
Mercy College at Dobbs Ferry, NY
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