Frances Fagan
Philadelphia
Summary
Results-driven Senior Collections Representative with a strong focus on timely collections, compliance adherence, and effective communication. Proven ability to guide teams and manage patient accounts, ensuring regulatory standards are met.
Overview
3
3
years of professional experience
Work History
Senior Collections Representative
CHOP
Philadelphia
08.2022 - Current
- Managed patient accounts to ensure timely collections and compliance with policies.
- Provided guidance to junior staff on collections procedures and best practices.
- Conducted follow-up communications to encourage timely payments from patients.
- Utilized electronic health record systems for tracking account statuses and updates.
- Addressed patient inquiries regarding billing issues and payment options promptly.
- Ensured adherence to regulatory standards in all collection activities consistently.
- Maintained accurate records of collections activities and payments received.
Education
Bachelor of Science - Psychology
Fordham University
Bronx, NY05-2006
Skills
- Patient account management
- Collections procedures
- Electronic health records
- Regulatory compliance
- Billing inquiries resolution
- Customer relationship management
Languages
Spanish
Native/ Bilingual
Timeline
Senior Collections Representative
CHOP
08.2022 - Current
Bachelor of Science - Psychology
Fordham University