Frances Flaherty
Pittsburgh
Summary
Skilled property management professional experienced in corporate tenant relations, office management, project management, and maintenance coordination. Successful at analyzing markets and projects with consideration towards business goal to achieve financial targets. Excellent communication and leadership abilities.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Leasing Coordinator
Dollar Bank
Pittsburgh
08.2022 - Current
- Researched property management software companies, brought in companies to demonstrate and supervised the personalize of software solutions needed for our company.
- Implemented technology solutions company wide, to streamline maintenance and administrative work.
- Maintained accurate records of leases, rental payments, maintenance requests, and other tenant related information using property management software.
- Negotiated lease agreements with prospective landlords and tenants.
- Collaborated with legal counsel on leases, amendments, vendor contracts, tenant disputes, evictions, terminations, cease and desists, estoppels, NDAs, COIs.
- Successfully navigated and resolved legal challenges, such as property-related disputes, minimizing financial and reputational risks.
- Responded promptly to landlord and tenant inquiries or concerns regarding accounting issues or lease terms, resolving problems efficiently.
- Developed and maintained positive relationships with property owners, providing and receiving regular updates on property performance.
- Conducted regular market research and competitive analysis to identify opportunities for company expansion and lease term negotiations.
- Stayed updated on industry trends, market conditions, and legal regulations, adapting property management strategies accordingly.
- Participated in community outreach programs, representing Dollar Bank and building positive relationships with the local community.
- Led cross-functional teams in the successful planning, execution, and delivery of projects within budget and on schedule.
- Developed comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies.
- Managed multi-million-dollar project budgets ensuring optimal utilization of resources and cost control measures.
- Monitored project progress and facilitate effective communication through regular status meetings and reports, identifying potential risks or issues proactively.
- Coordinated with internal departments (e.g., IT, HR) to ensure necessary resources are available for successful completion of projects.
- Negotiated contracts with vendors for equipment procurement or services required for project implementation.
- Utilized project management software/tools to track progress, manage documentation, analyze data/metrics, assign tasks, and monitor resource allocation and customer satisfaction.
- Prepared detailed reports summarizing key events and details for senior staff and board member review.
- Resolved conflicts or escalated issues that arose during projects by collaborating with relevant stakeholders towards mutually beneficial solutions.
- Trained new team members on company-specific processes/procedures related to project management.
- Managed multiple concurrent projects while prioritizing tasks based on urgency/importance.
- Maintained strong relationships with fellow employees through regular communication regarding their needs/expectations.
- Conducted post-project evaluations/lessons learned sessions to identify areas of improvement for future projects.
- Served as project main point of contact for project-related inquiries or updates from internal/external parties.
- Managed change requests effectively by evaluating their impact on scope, timeline, resources, and communicating necessary adjustments.
- Identified opportunities for cost savings or process optimization within projects through continuous analysis and evaluation.
Director of Independent Living
Baptist Homes
Pittsburgh
02.2022 - 08.2022
- Run All day-to-day operations of property.
- Managing staff; payroll, human resources, benefits, scheduling, training, and providing professional improvement opportunities.
- Processing all HUD related activities; payments, reporting, applications, recertifications, terminations, move outs, move ins, deposits.
- Maintain all files to MOR standards and building to HUD, federal, state and city codes in preparation of REAC inspection.
- Bookkeeping: maintained financial records, purchasing, sales, receipts, analyzed financial reports, accounts payable, accounts receivable, track unpaid bills and collections.
- Ensure 100% occupancy and a full and accurate waiting list.
- Evaluate the needs of residents and make recommendations.
- Advocating for the resident's care, explaining the available options, helping to plan services, and keeping records of the services utilized by each resident.
- Assisting residents with applications for benefits and entitlement programs.
- Following up with residents regularly to assess and ensure their satisfaction.
- Responding to complaints and resolving issues.
- Create programs and activities that enrich, stimulate, educate and help residents.
Assistant Property Manager/ Service Coordinator
The Aspen Companies
Pittsburgh
08.2020 - 01.2022
- Complete; initial certifications, annual recertifications, interim recertifications, gross rent changes, for HUD.
- Communicate and direct; vendors, contractors, tenants, security, maintenance, office staff.
- Collect quotes and make recommendations to owners.
- Bookkeeping; maintained financial records, purchasing, sales, receipts, payments, analyzed financial reports, Accounts Payable, accounts receivable, track unpaid bills and collections.
- Maintain buildings to HUD, federal, state and city codes.
- Lease available apartments, maintained 100% occupancy.
- Assisting residents with applications for benefits and entitlement programs.
- Helping residents find assistance to stay independent.
- Following up with residents regularly to assess and ensure their satisfaction.
- Created programs to help residents; vaccinations, health insurance, food bank, food vouchers, in home services, daily activity assistance.
Education
Bachelor of Science - Communications
Pennsylvania State University
Altoona, PA 08.2005 - 12.2009
Skills
- Property management software
- Lease negotiations
- Financial analysis
- Compliance auditing
- Market research
- Project management
- Vendor management
- Budget oversight
- Contract negotiation
- Problem solving
- Relationship building
- Conflict resolution
- Documentation management
- Fair housing regulations
- Fair housing compliance
- Background check process
- Interpersonal relations
- Application management
- Administrative support
- Resident retention programs
- Account management
- Staff management
- Reporting and correspondence
- Database management
- Lease file audits
- Vendor contract negotiations
- Training and mentoring
- Leasing terms and specifications
- Team building
- Creative problem solving
Timeline
Leasing Coordinator
Dollar Bank
08.2022 - Current
Director of Independent Living
Baptist Homes
02.2022 - 08.2022
Assistant Property Manager/ Service Coordinator
The Aspen Companies
08.2020 - 01.2022
Bachelor of Science - Communications
Pennsylvania State University
08.2005 - 12.2009