Frances Kandeh
Upper Darby
Summary
Professional parts specialist with strong expertise in inventory management, customer service, and automotive systems. Known for effective teamwork and adaptability, ensuring smooth operations and high customer satisfaction. Proficient in identifying parts, managing stock, and facilitating efficient transactions. Reliable, results-driven, and skilled in fostering collaborative environments.
Overview
7
7
years of professional experience
Work History
Parts Counter Person
Toyota
02.2021 - Current
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Adhered to company guidelines for performance and compliance.
- Stocked and managed stock of parts.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
Retail. Sales Associate
Goodwill Industries
08.2018 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Penn Wood High School
Lansdowne, PA06-2015
Skills
- Invoice processing
- Goal setting
- Vendor relations
- Improving customer satisfaction
- Email communication
- Teamwork and collaboration
- Problem-solving
Timeline
Parts Counter Person
Toyota
02.2021 - Current
Retail. Sales Associate
Goodwill Industries
08.2018 - 01.2021
High School Diploma -
Penn Wood High School
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