Frances Murphy
Pittsburgh
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Citizens Bank through exceptional account management and customer service. Skilled in building strong relationships and resolving issues effectively, ensuring compliance with HIPAA regulations. Demonstrates teamwork and collaboration, improving patient satisfaction by accurately verifying benefits.
Overview
10
10
years of professional experience
Work History
Account Manager
Citizens Bank
02.2021 - 04.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Benefit Verification Specialist
CVScaremark
03.2014 - 01.2021
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
Education
Certificate Nursing Assistant - Nursing
Western School of Health And Business
Pittsburgh, PA02-1990
GED -
Community College of Allegheny County
Pittsburgh, PA10-1989
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager
Citizens Bank
02.2021 - 04.2024
Benefit Verification Specialist
CVScaremark
03.2014 - 01.2021
Certificate Nursing Assistant - Nursing
Western School of Health And Business
GED -
Community College of Allegheny County
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