Frances Peterson
Philadelphia,PA
Summary
Dedicated customer service professional with extensive experience in the food and customer service industry. Proficient in handling a wide range of customer inquiries via phone, email, and live chat. A highly organized and motivated Customer Support Representative with a passion for providing excellent customer service. Experienced in resolving customer inquiries and complaints in an efficient and effective manner.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Regency Management Services
06.2021 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Ensured timely deliveries by coordinating effectively with drivers, warehouse staff, and customers.
- Handled incoming calls from customers, addressing inquiries and providing updates on order status.
- Managed high-volume orders, prioritizing deliveries based on urgency and location.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Customer Service Manager
Bentoulis Co
12.2013 - 06.2021
- Managed food resources
- Trained incoming staff regarding restaurant's practices, culture and procedures
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Verified all deliveries against invoices and completed shortage and overage reports
- Prepared orders according to customer preferences
- Took special orders for event catering
- Managed multiple tasks in a high-volume environment
- Operated a cash register for cash, check and credit card transactions.
- Supported team with customer service issues, voids and returns.
Human Resources
Healthcare Stat Homecare
05.2013 - 09.2014
- Contacted references and performed background checks
- Conducted new employee orientation
- Maintained front office
- Credentialing, Organized charts and other recruitment related documents
- Collaborated with human resources to streamline payroll processing and maintain accurate employee records.
- Photo copying, Faxing and making new hire charts along with filing.
- Supported human resources department with hiring process, conducting interviews, and onboarding new employees.
Education
Certification - Medical Assistant Program
Delaware Valley Academy of Medical And Dental Assisting
Pennsylvania04.2009
Skills
- Good Communication
- Active Listening
- Order fulfillment
- Quick learner
- Time Management
- Money handling abilities
- Data entry
- Adaptability
- Credit card processing and Cash register operations
- Problem solving with Empathy and Patience
- Merchandising and displays
Certification
SafeServ certification: Food Handling
Medical Assistant certification
Timeline
Customer Service Manager
Regency Management Services
06.2021 - Current
Customer Service Manager
Bentoulis Co
12.2013 - 06.2021
Human Resources
Healthcare Stat Homecare
05.2013 - 09.2014
Certification - Medical Assistant Program
Delaware Valley Academy of Medical And Dental Assisting
SafeServ certification: Food Handling
Medical Assistant certification
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