FRANCES RISSER
Seven Valleys
Summary
Throughout the years of my career I have successful developed the knowledge and skills to be a prime candidate for a multitude of roles. During my career, I have developed a number of important skills that will help me succeed in new roles and challenges. I am a proven leader with a strong record of exceeding goals and expectations, and a special expertise in product knowledge. My experience and educational background have prepared me for a multitude of career advances. I am a leader and a motivator, both at work and in my personal life. I take immense pride in the work I do and know that I am an asset to my team. I work well under direction and have the skills to be proactive on my own. I have exceptional interpersonal skills and have successfully built meaningful and lasting relationships within my territory and within my company. I believe that my attention to detail, ability to follow through, and thorough record keeping skills have proven me to be a prime candidate for continued upward career movement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
On Premise Sales Director
Coastal Pacific Wine And Spirits
03.2023 - Current
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Utilized consumer trends to shape sales approaches.
- Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
- Hired, trained and built high-performing team of sales representatives.
- Exceeded sales goals through effective time management and resource allocations.
Sales Manager
Southern Glazer's Wine and Spirits
04.2022 - Current
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Establish and implement policies, goals, objectives, and procedures for their department
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Develop and implement strategic sales plans to achieve company goals and initiatives, sales territories, quotas, and goals
- Train, develop, and motivate the team to foster the success of the overall sales team
- Call on key accounts in designated territory/region and work with sales management to develop overall sales strategies
- Collaborate with key accounts in a geographic region to improve the distribution of products within set accounts
- Align with supplier representatives to understand their brands, sales goals/projections, and support in securing additional market share through the team's effective selling approach
- Meet with key clients, assisting sale consultants with maintaining relationships and negotiating and closing deals.
Sales Consultant
Southern Glazer's Wine and Spirits
03.2018 - Current
- For Diageo Moët Hennessy liquor and wines
- Extensive product knowledge and training
- Consistent and dedicated attention to approximately 90 accounts in York/Harrisburg/Adams counties
- Achieve goals and menu placement/features quarterly
- Self motivated sales agent working independently and remotely
- Maintain organized and complete records on each account through proper administrative techniques.
Bar Manager/Bartender
Crimson American Grill
07.2014 - 03.2018
- Greeted guests in a timely and professional manner
- Waited on multiple customers at the bar and throughout the bar area
- Received beverage orders from waitstaff and delivered beverages to guests
- Maintained full knowledge of beverage lists and promotions
- Carefully followed food safety and sanitation policies handling food and beverages
- Managed strict beverage control to minimize waste
- Processed orders on a computerized point of sale system
- Upheld strict cash handling procedures
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for
- Adhered to state laws regarding alcoholic beverage service
- Closed out cash register and properly prepared cashier report
- Consistently used suggestive selling techniques
- Handled all bar liquor ordering as well as preparing specialty drink menus to increase revenue
- Worked with all sales reps for liquor and beer
- Verified that all patrons were of legal drinking age
- Maintained a consistent, regular attendance record.
Bartender/Server
The Cove
06.2011 - 07.2014
- Greeted guests in a timely and professional manner
- Waited on multiple customers at the bar and throughout the bar area
- Received beverage orders from waitstaff and delivered beverages to guests
- Maintained full knowledge of beverage lists and promotions
- Carefully followed food safety and sanitation policies handling food and beverages
- Managed strict beverage control to minimize waste
- Processed orders on a computerized point of sale system
- Upheld strict cash handling procedures
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for
- Verified that all patrons were of legal drinking age
- Adhered to state laws regarding alcoholic beverage service
- Cleaned, mopped and vacuumed bar area
- Closed out cash register and properly prepared cashier report
- Consistently used suggestive selling techniques
- Handled all bar liquor ordering as well as preparing specialty drink menus to increase revenue
- Worked with all sales reps for liquor and beer
- Maintained a consistent, regular attendance record.
Bartender
Roosevelt Tavern
07.2010 - 08.2011
- Greeted guests in a timely and professional manner
- Waited on multiple customers at the bar and throughout the bar area
- Received beverage orders from waitstaff and delivered beverages to guests
- Carefully followed safety and sanitation policies handling food and beverages
- Poured drinks using standard pour according to specifications
- Processed orders on a computerized point of sale system
- Upheld strict cash handling procedures
- Managed bar revenues ensuring that all patrons were billed and all cash properly accounted for
- Adhered to state laws regarding alcoholic beverage service
- Closed out cash register and prepared cashier report
- Served each guest courteously, quickly and efficiently
- Consistently used suggestive selling techniques
- Maintained a consistent, regular attendance record.
Administrative Assistant
Aptagen, LLC
07.2010 - 07.2011
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Created detailed expense reports and requests for capital expenditures
- Ordered and distributed office supplies while adhering to a fixed office budget
- Manage office supplies, vendors, organization and upkeep
- Answered and managed incoming and out going calls while recording accurate messages
- Opened and properly distributed incoming mail
- Help distribute employee notices and mail around the office
- Screened all visitors and directed them to the correct employee or office
- Obtained signatures for financial documents and internal and external invoices
- Distributed weekly payroll to employees
- Maintained confidentiality standards on all aspects of position
- Shipping and Receiving.
Shipping and Receiving
Clair Global
03.2007 - 01.2009
- Inspected cargo for count accuracy
- Successfully avoided time delivery delays by carefully planning best routes
- Received pick ups and delivered them to warehouse
- Use the manual Jack to unload at customer site
- Prepared vehicles for movement/shipment by air, rail, or vessel
- Read bills of lading to determine assignment details
- Secured cargo for transport using ropes, blocks, chain, binders, or covers
- Verified the contents of inventory loads against shipping papers
- Inspected product load for accuracy and safely move it around the warehouse or facility to ensure timely and complete delivery
- Manage loading and unloading of personnel and cargo
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Moved levers and controls that operate lifting devices such as forklifts, lift beams and swivel hooks, hoists, and elevating platforms to load, unload, transport, and stack material
- Obtained receipts or signatures for delivered goods and collected payment for services when required.
Education
Warwick High School
Lititz, PA09.2006
Skills
- Computer problems
- Sales Experience
- Microsoft Word
- Hospitality Experience
- Basic Spreadsheet Proficiency with Microsoft Excel — Familiar
Certification
WSET II
Additional Information
Personal references available upon request. , Authorized to work in the US for any employer
References
References available upon request
Timeline
On Premise Sales Director
Coastal Pacific Wine And Spirits
03.2023 - Current
Sales Manager
Southern Glazer's Wine and Spirits
04.2022 - Current
Sales Consultant
Southern Glazer's Wine and Spirits
03.2018 - Current
Bar Manager/Bartender
Crimson American Grill
07.2014 - 03.2018
Bartender/Server
The Cove
06.2011 - 07.2014
Bartender
Roosevelt Tavern
07.2010 - 08.2011
Administrative Assistant
Aptagen, LLC
07.2010 - 07.2011
Shipping and Receiving
Clair Global
03.2007 - 01.2009
Warwick High School
WSET II
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