Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Francesca Moore

Pittsburgh

Summary

Dynamic Mental Health Support Worker with Delta T Group, skilled in conflict resolution and patient care. Successfully developed treatment plans that enhanced client well-being and documented progress to inform future strategies. Proven ability to foster positive relationships and implement effective behavioral management techniques, ensuring a safe and supportive environment for diverse clients.

Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.

Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Mental Health Support Worker

Delta T Group
12.2017 - Current
  • Documented client progress in confidential files. 
  • Provided clients with recommendations to community resources. 
  • Performed client assessments and developed treatment plans. 
  • Referred residents and families to community resources to improve well-being and quality of life.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Coordinated project activities with other city departments.
  • Notarized complaints and statements as a certified notary public.
  • Gathered information and filed reports to resolve complaints.
  • Monitored team performance, including developing performance improvement plans and recommending achievement awards.
  • Collected and interpreted key metrics to determine which programs met desired outcomes and which ones required further streamlining to be successful.
  • Assessed clients’ work readiness, made referrals and coached clients on job searches.
  • Gathered data, analyzed it and compiled it into reports which were distributed to the appropriate personnel.
  • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
  • Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development.
  • Educated families and community members about domestic violence, including its impact on children.
  • Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Meticulously sanitized toys and play equipment.
  • Instructed children on proper health and personal habits.
  • Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
  • Maintained accurate accounting of tuition and operating reports.

Adolescent Autism and Behavioral Aid

Brighter Days Llc
03.2022 - 12.2024
  • Skilled at working independently
  • Proven ability to learn quickly and adapt to new situations
  • Implemented crisis intervention techniques when necessary to ensure the safety of clients, staff, and families.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Handled clients safely and appropriately to minimize risk of physical injury.
  • Implemented prescribed behavioral skills training to reduce problem behavior.
  • Updated parents and caregivers on client progress to visualize client trajectory.
  • Increased client progress by implementing individualized treatment plans targeting specific behavioral goals.
  • Promoted social skill development through group therapy sessions and structured play activities.
  • Enhanced communication skills for clients with autism through the use of visual aids and social stories.
  • Assisted children with daily living skills such as toileting, dressing, and feeding for increased independence.
  • Documented client progress to track effectiveness and inform future treatment plans.
  • Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.

Certified Home Health Aide

Arcadia Home Care & Staffing
08.2015 - 06.2017
  • Supervised daily activities and provided assistance when needed.
  • Transported individuals to medical appointments and other errands.
  • Developed rapport with patients to create a safe and trusting environment for care.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Maintained a clean, safe and well-organized patient environment.
  • Administered medication as directed by physician.
  • Worked to improve and enhance patient lives through effective and compassionate care.

Laundry Attendant

Joseph Krow Fur Company
05.2011 - 08.2012
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
  • Assisted with cleaning and maintenance of laundry equipment.
  • Folded laundry after washing and drying was complete.
  • Collected soiled linens and other textiles and transported to wash areas.
  • Operated laundry equipment and loaded according to capacity restrictions. 
  • Organized and cared for clients' homes and properties by maintaining and preparing for their arrival and daily living.
  • Led staff and vendors in providing a high level of service for owner and guests.

Skills

  • Conflict resolution
  • Strong verbal communication
  • Staff development
  • First aid and safety
  • Patient care
  • Progress documentation
  • Case management
  • State regulations knowledge
  • Behavioral management
  • Medication administration
  • Care plan assessment
  • Diabetes and nutrition education
  • Ear, nose and throat care
  • De-escalation techniques
  • Residential support
  • Suicide prevention
  • Boundary setting
  • Life skills coaching
  • Substance abuse counseling
  • Medication monitoring
  • Social skills training
  • Self-care techniques
  • Individualized service plans
  • Conflict de-escalation
  • Certified in CPR/AED
  • Microsoft dynamics 365

Accomplishments

  • Worked directly with  troubled adolescents, elderly , special needs children as well as adults 
  • Collaborated with team of mental health coordinators to learn skills on how to properly handle stressful situations. 

Certification

  • CPR certified
  • Home Health Aid Certified (HHA)
  • Basic First aid 

Timeline

Adolescent Autism and Behavioral Aid

Brighter Days Llc
03.2022 - 12.2024

Mental Health Support Worker

Delta T Group
12.2017 - Current

Certified Home Health Aide

Arcadia Home Care & Staffing
08.2015 - 06.2017

Laundry Attendant

Joseph Krow Fur Company
05.2011 - 08.2012

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Francesca Moore