Franchesca Carrington Brady
Senior Deputy Manager Customer Service & Adjunct Professor
Panama,Panamá
Summary
Dynamic professional with a strong background in team management and operational leadership, specializing in driving workflow efficiency and supporting senior management to meet organizational objectives.
Proven track record of enhancing processes that lead to significant improvements in productivity and team performance.
Expertise in conflict resolution and staff development fosters a collaborative work environment, empowering teams to excel and achieve their full potential.
Committed to leveraging skills and experience to contribute effectively to organizational success.
Experienced with delivering high-quality educational content and fostering student engagement through interactive teaching methods. Utilizes effective communication skills and critical thinking to create stimulating learning environment. Track record of leveraging academic expertise to mentor and guide students to academic success.
Overview
38
38
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Adjunct Professor
INTERNATIONAL MARITIME UNIVERSITY OF PANAMA (UMIP)
01.2022 - Current
- Faculty members specializing in maritime and logistics subjects.
- Responsible for teaching, curriculum development, and mentoring future maritime professionals.
Regional Sub-Manager for Central America and the Caribbean / Customer Service
COSCO SHIPPING LINES (Central America), Inc.
01.2005 - Current
- Supervise and evaluate agents and sub-agents throughout the Central American and Caribbean region.
Documentation Director
COSCO SHIPPING LINES (Central America), Inc.
01.2005 - Current
- Supervise assigned staff and managing personnel.
- Coordinate vessel itinerary distribution.
- Coordinate Import and Export departments.
- Develop and implement company procedural manuals.
- Expert command of the New Customs System (SIGA).
- Manage the EDCS system for the Panama Canal Authority (ACP).
- Supervise Marketing and Sales departments.
Documentation and Operations Department
PEREZ PANAMA, S.A.
01.1994 - 01.2004
- Managed and prepared Bills of Lading (B/L) for both import and export processes.
- Prepared Arrival Notices.
- Managed end-to-end procedures for containerized imports and exports.
- Prepared all necessary documentation for vessel berthing and sailing before authorities.
- Served as Boarding Officer.
- Coordinated documentation and scheduling for vessel transits through the Panama Canal.
Import and Export Secretary
GEMINIS SHIPPING CORP. S.A.
01.1988 - 01.2004
- Processed commercial movements for shipments bound for the Colon Free Trade Zone.
- Managed and dispatched Less than Container Load (LCL) cargo.
- Coordinated breakbulk/loose cargo for Venezuelan ports.
Education
Master’s Degree - Maritime Business Management
INTERNATIONAL MARITIME UNIVERSITY OF PANAMA (UMIP)
Postgraduate Degree - Maritime Business
INTERNATIONAL MARITIME UNIVERSITY OF PANAMA (UMIP)
Postgraduate Degree - Executive Management
INTERNATIONAL MARITIME UNIVERSITY OF PANAMA (UMIP)
Postgraduate Degree - Higher Education Teaching
INTERNATIONAL MARITIME UNIVERSITY OF PANAMA (UMIP)
MBA - Strategic Management and Maritime Business Logistics
LATIN AMERICAN UNIVERSITY OF FOREIGN TRADE (ULACEX)
Bachelor’s Degree - Shipping Business Administration
LATIN AMERICAN UNIVERSITY OF FOREIGN TRADE (ULACEX)
Skills
Strategic Maritime Operations
Global Vision
Commitment to Excellence
Ethical Integrity
Bilingual Communications
Academic Leadership
Supply Chain Optimization
Affiliations
- Panama Maritime Chambers
-Vicepresident 2025-2026
- WINS (Women in Supply Chain)
- Compliance Women International
- Blue W Certificate
Certification
Stward Entrepreneur Program (March 2024).
Timeline
Adjunct Professor
INTERNATIONAL MARITIME UNIVERSITY OF PANAMA (UMIP)
01.2022 - Current
Regional Sub-Manager for Central America and the Caribbean / Customer Service
COSCO SHIPPING LINES (Central America), Inc.
01.2005 - Current
Documentation Director
COSCO SHIPPING LINES (Central America), Inc.
01.2005 - Current
Documentation and Operations Department
PEREZ PANAMA, S.A.
01.1994 - 01.2004
Import and Export Secretary
GEMINIS SHIPPING CORP. S.A.
01.1988 - 01.2004
Postgraduate Degree - Maritime Business
INTERNATIONAL MARITIME UNIVERSITY OF PANAMA (UMIP)
Postgraduate Degree - Executive Management
INTERNATIONAL MARITIME UNIVERSITY OF PANAMA (UMIP)
Postgraduate Degree - Higher Education Teaching
INTERNATIONAL MARITIME UNIVERSITY OF PANAMA (UMIP)
MBA - Strategic Management and Maritime Business Logistics
LATIN AMERICAN UNIVERSITY OF FOREIGN TRADE (ULACEX)
Bachelor’s Degree - Shipping Business Administration
LATIN AMERICAN UNIVERSITY OF FOREIGN TRADE (ULACEX)
Master’s Degree - Maritime Business Management
INTERNATIONAL MARITIME UNIVERSITY OF PANAMA (UMIP)