Francis Alfaro
Lowes Home Improvment
Aston Mills
9
years of professional experience
Dynamic professional leader with a robust background in team supervision and departmental management, recognized for cultivating a collaborative environment that drives team success. Proven adaptability and reliability, complemented by exceptional communication and problem-solving skills, ensure effective operations and team cohesion. Adept at maintaining a strong floor presence while achieving remarkable visual merchandising accomplishments. Dedicated to delivering customer experiences that consistently exceed expectations, fostering loyalty and satisfaction.
Work History
Pro Assistant Store Manager
3 Months- Trained and developed team members, fostering a culture of continuous improvement and customer service excellence.
- Implemented merchandising strategies to enhance product visibility and drive sales performance across departments.
- Managed inventory control processes, optimizing stock levels to meet customer demand while minimizing excess.
- Supervised daily store operations and ensured adherence to company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Department Supervisor
9 Months- Managed an eight-person team and guaranteed that members provide Lowe's SMART customer service. Lowe's SMART values ensure that we seek out the customers, meet their needs, add related products to complete the job, review any additional information, and finally thank them for coming in. Mentor and guide associates through open dialogue, setting standards to help them achieve their goals. Ordered products to maintain full shelves and top stock, supporting customer satisfaction. I review prior and future weeks' sales, devising plans to meet sales for the department. Held associates accountable for mandatory training, addressing concerns to foster a knowledgeable team. Complete weekly inventory counts to verify our on-hands are accurate. Present solutions to help resolve customer issues through analyzing and adapting to the situation at hand. Assisted in other departments to support store operations.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Led team training sessions to enhance product knowledge and customer service skills.
- Implemented inventory management systems to optimize stock levels and reduce shortages.
Pro Sales specialist
1 Year 10 Months- Introduced high potential customers to Senior Account Managers for managed account status, ensuring they met $50k spending requirement. The minimum requirements for our pro-customers to achieve their status is by ensuring that they spent a minimum of $50k at the first and second half of the year. By using the Customer Relationship Management tool, I contacted customers gaining their business and trust. Dependent upon last year's sales, a regular renewing sales per hour goal was to be met ranging from $700-$900 per hour. I continuously followed up with vendors and other Lowe's stores regarding orders to ensure customers received their materials. When communicating with vendors, I monitored the manual PO to confirm no delays occurred for the customers. In turn, this allowed me to grow relationships with some of our outside vendors. Achieved $1.9 million in sales in first year with no prior experience, with projected sales exceeding 25% growth in subsequent year. Preceding my promotion, my sales were projected to exceed 25% more than $1.9 million.
- Cultivated customer relationships to enhance loyalty and drive repeat business.
- Utilized product knowledge to provide tailored solutions for diverse customer needs.
- Conducted market analysis to identify trends and inform strategic sales initiatives.
Merchandising Service
1 Year 1 Month- Read and understood how to set bays according to their planograms. This included changing beam elevations, adding new beams, adding/removing product, and installing new uprights In preparation of our resets, I reviewed the scope of the project enforcing the work would be completed in the allotted time. Built and set fixtures, signage, and graphics throughout the store. If any displays were missing or damaged, I ordered and tracked the PO. I partnered with third party vendors for larger projects and verified all material was present prior to the vendor's arrival, allowing the project to be completed by deadline. Ensured cleanliness and stock levels of bays to enhance customer satisfaction and support service completion.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Associate
9 MonthsLine Cook
11 MonthsAssociate
6 MonthsCook
6 MonthsEducation
No Degree - Business Administration and Management, General
No Degree - Biochemistry
High School Diploma
Skills
Sales expertise
Sales growth
Account Management
Issue resolution
Safety compliance
Conflict resolution
Problem-solving
Workplace safety
Timeline
Pro Assistant Store Manager
Lowes Home Improvment
05.2026 - CurrentRead More
Department Supervisor
Lowe's Companies, Inc.
08.2025 - 05.2026Read More
Pro Sales specialist
Lowe's Companies, Inc.
10.2023 - 08.2025Read More
Merchandising Service
Lowe's Companies, Inc.
09.2022 - 10.2023Read More
Associate
PetSmart
12.2021 - 09.2022Read More
Line Cook
PF Changs China Bistro
11.2020 - 10.2021Read More
Associate
Kidz World
11.2018 - 05.2019Read More
Cook
Cocco's Pizza Inc.
02.2017 - 08.2017Read More
Sun Valley High School
High School Diploma
Read More
La Salle University
No Degree from Biochemistry
Read More
Temple University
No Degree from Business Administration and Management, General
Read More