Summary
Overview
Work History
Education
Skills
Timeline
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Francis Caballero

Panama City,8

Summary

Dynamic customer service professional with proven expertise at Alorica Panamá, excelling in problem resolution and communication. Recognized for consistently surpassing performance metrics while effectively addressing customer inquiries. Skilled in data entry and active listening, fostering strong customer relations and enhancing overall satisfaction.

Overview

1
1
year of professional experience

Work History

Costumer Service Agent

Alorica Panamá
08.2021 - 06.2022

Collection Department on AT&T

Costumer Service Agent on Metro by T-Mobile DSG (Dealer support Group)

  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Addressed customer account discrepancies and concerns.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.

Education

Lic. Ingeniería Náutica En Navegación - Maritime Studies

Universidad Marítima Internacional De Panamá
Panama City, Panama
11-2026

High School Diploma -

Instituto Técnico Don Bosco
Panama City, Panama
12-2015

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Active listening
  • Call center experience
  • Customer relations

Timeline

Costumer Service Agent

Alorica Panamá
08.2021 - 06.2022

Lic. Ingeniería Náutica En Navegación - Maritime Studies

Universidad Marítima Internacional De Panamá

High School Diploma -

Instituto Técnico Don Bosco

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Francis Caballero