Francis Finley
Bensalem
Summary
Strong Electrical and Construction Codes Knowledge, Strong Management Skills and Experience, Very Strong Customer Relation Skills
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inspection Manager
SunnyMac Solar
04.2021 - Current
- Provided on-site project management between customer and company at final stage of contract execution.
- Established team priorities, maintained schedules, resolved call-outs, and monitored performance.
- Trained field and office personnel in customer protocol, installation documentation, and permitting.
- Established and maintained procedures for document security and tracking.
- Launched quality assurance practices for each phase of project pipeline.
- Refined department processes to comply with evolving industry standards and multifaceted government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Senior Inspection Specialist
SunnyMac Solar
12.2019 - 03.2021
- Rejected unacceptable items and recommended corrective actions.
- Analyzed repeated malfunctions and deviations to trace root causes and assist with preventive measures.
- Checked units for foreign objects, rattles and loose internal hardware with shakedown techniques.
- Completed receiving, in-process and final inspections on different manufactured components.
Inspection Technician
Vivint Solar
03.2017 - 02.2018
- Establish long term working relationships with municipal inspectors and their clerical staff
- Schedule appointments for inspections which are convenient for Vivint Solar, the homeowner, and the township inspectors
- Identify, collect, and process all paperwork outstanding before PTO
- Conduct a pre-inspection and diagnose any potential challenges
- Work with the inspector towards completing same-day repairs that do not necessitate a full repair team to return to the site
- Perform repairs and provide inspector with documentable proof of work
- Work with Inspectors to obtain compliance with AHJ's for Company Installation Standards
- Extract exact citations for code violations for a failure and the explicit instructions for the repair crews
- Write up detailed reports with photographic evidence and precisely detail the nature of the failure and what is necessary to pass re-inspection
- Walk the customer through the PTO process and their responsibilities in turning their system on
- Record and file all inspection results with notes if applicable and necessary
- Adapt to the situation and make the process run as smoothly as possible
Installation Preparation Specialist
Sunrun
11.2015 - 11.2016
- Served as the single point of contact for customers in their postsale retail payment experience
- Managed multiple lists of customers whose projects were approaching install and scheduled face to face meetings to finalize the deal
- Assisted in essential order management and payment collection functions, including handling of personal checks exceeding $50,000
- Facilitated transactions between Sunrun, our corporate partners, and our customers
- Collected generalized documentation including utility information, interconnection forms, HOA documents, and other solar installation prerequisites
- Documented all workflow progress updates in Salesforce
- Provided support in the creation and management of project construction schedules including subcontractors
- Have traveled overnight and out-of-state to train other Sunrun employees for the IPS position and walk them through their first project
- Coordinated with disparate departments and conflicting time zones to resolve all pre-installation issues
- Entrusted with care of a personal company vehicle, cell phone, and laptop
Education
Bachelor of Arts - Classics
Loyola University Maryland
Baltimore, MD01.2015
High School Diploma - undefined
Saint Joseph's Preparatory School
Philadelphia, PA01.2011
Skills
- Construction
- Management
- Powerpoint
- Fast learner
- Analyzer
- Human Resources
- Customer Service
- Leadership
- Project Management
- Order Management System
- Microsoft Project
- Mercury
- Process Improvement
- Salesforce
- Word
- Production planning
- Microsoft Office
- Excel
- Customer relations
- Administrative Experience
- Data Collection
- Data Entry
- Oracle
- Production Management
- Operations Management
- QuickBase
- JobNimbus
- Google Suite
- Okta
- Cooperation Oriented
- Problem Assessor
- Customer-Centric
- Strategic Analyzer
- Excellent Customer Relations
Certification
Valid Drivers License
Additionalinformation
Mercury, Oracle, QuickBase, JobNimbus, Google Suite, Salesforce, Okta, Word, Excel, PowerPoint, 2+ Years, Cooperation Oriented, Problem Assessor, Customer-Centric, Strategic Analyzer, Excellent Customer Relations
Willingtorelocate
- North Brunswick, NJ
- Philadelphia, PA
- Trenton, NJ
Personal Information
Authorized To Work: US for any employer
Timeline
Inspection Manager
SunnyMac Solar
04.2021 - Current
Senior Inspection Specialist
SunnyMac Solar
12.2019 - 03.2021
Inspection Technician
Vivint Solar
03.2017 - 02.2018
Installation Preparation Specialist
Sunrun
11.2015 - 11.2016
High School Diploma - undefined
Saint Joseph's Preparatory School
Bachelor of Arts - Classics
Loyola University Maryland
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