Francisca Guddah
Philadelphia
Summary
Dedicated customer service professional with a proven ability to identify and address customer needs, resolve issues, and overcome objections. Currently a full-time health professional student pursuing a Health Information Management degree, holding an associate degree in healthcare studies. Seeking an entry-level position in a long-term healthcare facility, leveraging strong communication, analytical, and attentive skills to foster meaningful connections with customers.
Overview
6
6
years of professional experience
Work History
Patient Service Assistant
Jefferson Hospital
10.2022 - Current
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Scheduled patients for appointments and maintained master calendar.
- Supported office operations by expertly handling administrative needs.
- Answered patient inquiries and provided information about healthcare services.
PSE Clerk
Post Office
03.2022 - 08.2022
- Sorted mail according to size, shape and destination and data entry
- Attention to details and organizational skills especially when loading and sending mail out
- Multitasking with mail sorting and active the customers
Retail Associate
Balducci's
03.2018 - 09.2019
- Accurately follows all HMS Host customer service and cash handling policies and procedures
- Clean stock area and maintain inventory
- Apply interpersonal and communication skills to establish a selling relationship with customers
Education
Bachelor Of Science - Health Information Management
Western Governors University
Salt Lake City, UTAssociate - Health care studies
Community College Of Philadelphia
Philadelphia, PA12.2020
Skills
- Customer Service
- Patient-focused care
- Team collaboration
- Clinical documentation
- Attention to detail
- Electronic Medical Record Software
Timeline
Patient Service Assistant
Jefferson Hospital
10.2022 - Current
PSE Clerk
Post Office
03.2022 - 08.2022
Retail Associate
Balducci's
03.2018 - 09.2019
Bachelor Of Science - Health Information Management
Western Governors University
Associate - Health care studies
Community College Of Philadelphia
Similar Profiles
Melissa CliftMelissa Clift
Food Service Worker at Jefferson HospitalFood Service Worker at Jefferson Hospital
Renee HamerRenee Hamer
Certified Nursing Assistant at Jefferson HospitalCertified Nursing Assistant at Jefferson Hospital
DILLI RIZALDILLI RIZAL
CT Technologist at Jefferson HospitalCT Technologist at Jefferson Hospital