Francisco Diaz
Bangor
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Diligent Quality Auditor with fair approach and strong attention to detail. Reduces errors and increases conformance by conducting thorough audits and routine reviews. Focused on helping root out systematic errors and improve consistency.
Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.
Overview
3
3
years of professional experience
Work History
Contract Logistics Coordinator
Kuehne + Nagel
08.2022 - Current
- Coordinated with vendors to ensure timely delivery of goods and services
- Monitored the logistics process to ensure customer satisfaction
- Ensured compliance with relevant laws and regulations related to contract logistics
- Developed strategies for improving workflow efficiency in the supply chain
- Analyzed data and reports related to contract logistics operations
- Maintained accurate records of shipments, invoices, and other documents related to contract logistics operations
- Provided technical guidance on complex issues related to contract logistics management systems
- Resolved customer complaints regarding delays or discrepancies in deliveries or services rendered under a given contract logistic agreement
- Conducted regular training sessions for staff members on new processes or procedures related to contract logistic operations
- Implemented new technologies such as tracking software and automated inventory systems to improve operational efficiencies within the supply chain network.
Home Care Provider
Royal Home Care Service
05.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Created personalized care plans for each patient that focused on their unique needs, preferences, and goals.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with self-administered medications.
Call Center Agent
Williams-Sonoma
11.2021 - 05.2022
- Greeted customers in a professional and courteous manner
- Assisted customers with inquiries, issues and complaints via telephone, email and chat
- Provided accurate information on products and services to customers
- Resolved customer service inquiries promptly and efficiently
- Processed orders accurately and timely
- Maintained up-to-date knowledge of company's products, services and promotions
- Identified customer needs by asking probing questions and actively listening to responses
- Followed up with customers regarding their satisfaction with product or service received
- Evaluated customer feedback to identify areas for improvement in the call center operations
- Managed customer accounts, including updating account information as needed
- Maintained detailed records of customer interactions using contact management software.
Auditor
JSB Windkits
07.2020 - 08.2021
- Performed root cause analysis of non-conformance issues
- Developed and maintained audit plans, checklists and procedures
- Investigated customer complaints and initiated corrective actions
- Monitored product performance and identified areas for improvement
- Evaluated production processes for efficiency and effectiveness
- Identified process gaps by comparing actual results against expected outcomes
- Collaborated with production staff to resolve quality issues in a timely manner
- Created reports on audit findings, including recommendations for improvements
- Provided guidance to team members on the implementation of corrective action plans
- Analyzed data from customer surveys and suggested solutions for improvement
- Assisted in developing strategies for improving overall customer satisfaction
- Checked products with inspections and tests to ferret out non-conformity and flaws
- Reviewed orders and specifications to understand expected results and assess compliance
- Highlighted compliance issues for management team
- Minimized cost of audits while maintaining high levels of service.
Education
Some College -
McCann School of Business And Technology
Skills
- Supply Chain Operations
- Shipment Tracking
- Quality Control Analysis
- Customer Service
- 3PL and LTL Knowledge
- Analytical Thinking
- Delivery Tickets
- Communication
- Invoicing and Shipping Documentation
- Driver Scheduling
- Reports Generation
- Transportation Management
- Problem-Solving
- Project Assignments
- Decision-Making
- Client Relations
- Shipping Procedures
- Shipment Coordination
- Patient Care
- Meal Preparation
- Medication Administration
- Housekeeping tasks
- Personal hygiene support
- Empathy and understanding
- Stress management
- Problem-solving abilities
- Patient assistance
- Active listening
- Fall prevention
- First aid knowledge
- Documentation
Languages
English
Spanish
Timeline
Home Care Provider
Royal Home Care Service
05.2023 - Current
Contract Logistics Coordinator
Kuehne + Nagel
08.2022 - Current
Call Center Agent
Williams-Sonoma
11.2021 - 05.2022
Auditor
JSB Windkits
07.2020 - 08.2021
Some College -
McCann School of Business And Technology
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