Francisco Ng
HVAC Technician
Panama,Panama
Summary
Dynamic leader with a proven track record at FN Proservice, adept in Operations Management and excelling in Customer Relationship Management. Spearheaded projects that enhanced system efficiency, achieving significant cost savings. Known for exceptional staff supervision and fostering client loyalty, consistently surpassing sales targets by leveraging performance improvement strategies.
Overview
20
20
years of professional experience
1
1
Certification
3
3
Languages
Work History
General Manager
FN Proservice
01.2023 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
AC Technician
FN Import and Service SA
06.2014 - 01.2023
- Replaced dirty filters throughout system of air handlers every [Number] months following routine maintenance schedule.
- Cleaned sheet metal ducts, evaporator coils, drip pans, axial and centrifugal fans and capacitor-start and resistance-start motors.
- Soldered and rewired internal electrical components of air handlers and condensers.
- Simplified complex technical information for clients, ensuring they understood the benefits and limitations of different AC system options.
- Maintained a high level of customer satisfaction with timely and accurate diagnoses of AC issues.
- Optimized equipment lifespan through diligent preventative maintenance measures, reducing the need for costly replacements or major repairs.
- Evaluated systems to identify areas of cost-inefficiency and upgraded system components, saving $[Amount] in annual operating expense.
- Enhanced system efficiency by conducting regular maintenance and inspections on AC units.
- Ensured optimal performance by troubleshooting and repairing complex HVAC systems.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
- Inspected cooling systems and identified potential problems.
Sales Associate
INFOX Digital
11.2009 - 01.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Collaborated with team members to achieve monthly sales targets.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
IT Technician
Platinum Center
06.2007 - 11.2009
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Minimized risk of data breaches, conducting thorough security assessments and implementing robust defense strategies.
- Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Developed and implemented preventive maintenance procedures.
IT Intern
Dell
01.2005 - 11.2007
- Supported IT department in handling technology rollout and maintenance.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Enhanced system security with implementation of updated firewalls and encryption methods.
- Utilized source control systems to manage software development cycle.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Developed and designed software for variety of applications.
- Established and maintained relationships with software vendors.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Developed and executed scripts for automating routine tasks, increasing operational efficiency and reducing manual errors.
Education
No Degree - VRF Specialist
LG
Panama City, Panama 05.2001 -
Bachelor of Science - Computer Science
University of Houston Downtown
Houston Texas 05.2001 -
Skills
Operations Management
Customer Relationship Management
Project Management
Staff Supervision
Performance Improvement
Time Management
Risk Management
Certification
LG VRF Specialist
Timeline
General Manager
FN Proservice
01.2023 - Current
LG VRF Specialist
07-2017
AC Technician
FN Import and Service SA
06.2014 - 01.2023
Sales Associate
INFOX Digital
11.2009 - 01.2020
IT Technician
Platinum Center
06.2007 - 11.2009
IT Intern
Dell
01.2005 - 11.2007
No Degree - VRF Specialist
LG
05.2001 -
Bachelor of Science - Computer Science
University of Houston Downtown
05.2001 -
Similar Profiles
Morgan McGuireMorgan McGuire
Payroll Service Consultant at ProService HawaiiPayroll Service Consultant at ProService Hawaii
RIA ZANDERRIA ZANDER
Corporate Counsel, Director of Legal Operations at PROSERVICE HAWAIICorporate Counsel, Director of Legal Operations at PROSERVICE HAWAII
MICHAEL DAVISMICHAEL DAVIS
Business Development Manager at ProService HawaiiBusiness Development Manager at ProService Hawaii