Frank Alvarez
Gerente De Productos, Coordinador De Tecnologías
Panama City,Panama
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Coordinador De Tecnología E Innovación
PROMTUR PANAMA
04.2023 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Participated in workshops and in-service meetings to enhance personal growth and professional development
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Assisted in development of long-term strategies to grow department and resources.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Updated customers and senior leaders on progress and roadblocks.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Coordinated secure system access of users to various department systems and platforms.
- Oversaw development and implementation of improvements to support network operations.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Guided organizational technology strategy and roadmaps.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Entered data, generated reports, and produced tracking documents
Application Architect
Freelance
07.2022 - 04.2023
- Enhanced application performance by optimizing code and implementing efficient algorithms.
- Delivered comprehensive documentation that allowed developers to understand and maintain application systems more effectively.
- Led the design and implementation of a microservices-based architecture, increasing flexibility and adaptability across projects.
- Evaluated emerging technologies for potential adoption into existing application architectures, staying ahead of industry trends.
- Established coding standards within the team, promoting consistency and maintainability throughout software components.
- Designed scalable solutions for complex business problems, leading to increased efficiency across various departments.
- Reduced system downtime by conducting regular maintenance, updates, and troubleshooting of applications.
- Managed multiple simultaneous projects while adhering to strict deadlines without compromising on quality or functionality.
- Analyzed user feedback to identify areas for improvement within applications, driving continuous enhancements over time.
- Collaborated with cross-functional teams to develop high-quality software products for clients.
- Ensured seamless integration of third-party APIs by diligently testing compatibility with existing infrastructure.
- Mentored junior developers in best practices for software architecture, contributing to a stronger team dynamic and improved product quality.
- Presented progress updates and architectural insights to stakeholders, maintaining transparency and fostering collaboration throughout all stages of development.
- Conducted extensive QA testing on all developed applications before deployment, ensuring maximum reliability upon launch.
- Conducted research to evaluate systems design and process efficiency.
- Worked closely with product teams to define and prioritize partner feature requests
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Created and implemented innovative business solutions to support corporate objectives.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Installed, integrated and deployed [Software] product in client environments.
- Executed application database upgrades, backups and restore duties.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Built databases and table structures for web applications.
- Coordinated deployments of new software, feature updates and fixes.
- Corrected, modified and upgraded software to improve performance.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Tested and deployed scalable and highly available software products.
- Created proofs of concept for innovative new solutions.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Analyzed work to generate logic for new systems, procedures and tests.
- Estimated work hours and tracked progress using Scrum methodology.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Designed and implemented scalable applications for data extraction and analysis.
- Developed conversion and system implementation plans.
- Designed and developed analytical data structures.
Digital Product & Product Owner
Copa Airlines
07.2020 - 07.2022
- Executed the strategic product roadmap for internet booking engine and form of payment that the company's needs were being accomplished, the releases provided business value to the airline, and the product satisfied the passenger flying experience
- Collaborated with various business, IT, operations, and UI/UX stakeholders to help collect and synthesize requirements into digital product specifications, definition documents, user stories, and acceptance criteria
- Worked under Agile Methodology with other product owners, project managers, developers, and testers, while also being responsible for prioritizing the backlog, facilitating product demos, managing bug fixes, and leading releases to production
- Conducted customer interviews with different types of users to understand product reach, their needs and get feedback to continuously enhance the product
- Helped increase adoption of form of payment, seatMap and internet booking engine, measured through customer penetration and NPS) by working closely with the Marketing team to create campaigns and passenger communication.
Pricing and Revenue Management Analyst
Copa Airlines
07.2019 - 07.2020
- In charge of optimizing systems and processes: I watch over the correct operation in productive environment of the systems of the VP of Pricing and Revenue Management that directly affect Copa Airlines sales in real time.
- Optimized group booking evaluation process by leveraging historical data to better predict group performance against displacement considerations.
- Evaluated the effectiveness of existing pricing structures using sophisticated analytical tools, leading to significant improvements in overall rate strategy execution.
- Maximized revenue by implementing data-driven pricing strategies and optimizing inventory allocation.
- Analyzed sales trends and customer segmentation data to identify key drivers of revenue performance.
- Improved forecast accuracy by developing advanced statistical models that accounted for seasonality, special events, and other external factors impacting demand.
- Improved emergency resolution processes to save time.
- Generated comprehensive reports on portfolio performance and risk assessment.
- Coordinated with financial advisors to develop long-term investment strategies.
System Administration Specialist
Copa Airlines
01.2018 - 07.2019
- Digital platform administrator/component development/ECM applications development
- Monitored systems in operation and quickly troubleshot errors.
- Maintained up-to-date knowledge of industry trends and emerging technologies, ensuring projects remained relevant in a fast-paced market landscape.
- Increased overall system stability through rigorous testing procedures prior to deployment.
- Developed comprehensive documentation to ensure smooth handover of projects to support teams.
- Coordinated with vendors for procurement of hardware, software, and services required for successful project completion.
- Contributed to company-wide best practices by sharing knowledge and lessons learned from past projects with colleagues.
- Conducted post-project evaluations to identify areas for improvement in future initiatives, driving continuous process improvement efforts.
- Achieved on-time delivery of multiple concurrent projects by effectively allocating resources and prioritizing tasks.
- Provided technical guidance and support to junior team members, promoting skill development and knowledge sharing across the team.
- Enhanced system performance through thorough analysis, identifying areas for improvement and implementing necessary changes.
- Collaborated with cross-functional teams to identify project requirements, define scope, and establish priorities.
- Streamlined software development processes by introducing automated testing tools and continuous integration practices.
- Developed detailed project plans outlining task assignments, milestones, deadlines, budgets, and resource requirements for effective execution of complex IT projects.
- Implemented risk management strategies to mitigate potential issues during project execution.
- Optimized IT project efficiency by implementing Agile methodologies and streamlining processes.
- Ensured data security compliance by conducting regular audits and updating policies as needed.
- Managed stakeholder expectations throughout the duration of each project while maintaining strong relationships with clients.
- Established clear lines of communication between team members, fostering a collaborative work environment that encouraged innovation.
- Delivered high-quality IT solutions within budget constraints, effectively managing resources and timelines.
- Improved client satisfaction rates with timely communication and transparent progress updates throughout project lifecycle.
- Maintained records for each project and engineering discipline.
- Identified technical risks within managed projects.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Reviewed progress controls for project quality assurance.
- Recommended process improvements to reduce unnecessary waste.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Evaluated change order requests in response to out-of-scope work activities.
- Monitored metrics during project execution to maintain compliance with planned costs.
- Performed constructability reviews of construction bid documents for coordination purposes.
- Provided technical direction of system development methodologies to improve technical performance.
- Assisted with cost proposal development and customer presentations.
- Analyzed system development efforts using potential ROI and associated liability figures.
- Monitored and tracked project progress to support timely completion.
- Communicated project updates to stakeholders at all levels.
- Managed various IT projects to meet deadlines and customer requirements.
- Established and enforced project timelines and deadlines.
- Resolved staff conflicts and identified potential areas of improvement.
- Generated reports for IT project progress and performance.
Business Solutions Specialist
Copa Airlines
05.2017 - 01.2018
- BSA, I was responsible for the internal user to make optimal use of the systems and search improvements of their processes
- To achieve this, I analyzed the processes, proposed improvements and coordinated the resolution of issues in the systems.
- Championed continuous improvement initiatives within the team, fostering a culture of learning and growth that contributed to increased efficiency and productivity.
- Presented complex technical information to non-technical audiences in an easily understandable format, facilitating better decision-making processes among stakeholders.
- Mentored junior engineers, providing guidance on best practices and fostering professional development opportunities within the team.
- Performed programming language and platform conversions, rewriting and upgrading existing software applications as required.
- Verified software quality, performing thorough requirements analyses, design reviews and automated integration tests before final approval.
- Drove innovation within the organization by researching new technologies and proposing their integration into existing systems where appropriate.
- Supported sales team members with technical expertise, contributing to the successful closing of major deals and revenue growth.
- Created comprehensive documentation for each project, ensuring seamless knowledge transfer between team members and efficient handover processes upon completion.
- Negotiated contracts with vendors and suppliers, securing favorable terms that benefited both parties involved while staying within budget constraints.
- Translated customer and system requirements into robust software designs with test-driven approach to quality output generation.
- Developed strong relationships with key stakeholders, fostering a collaborative environment that led to successful projects and satisfied clients.
- Improved overall product performance by troubleshooting issues, conducting root cause analysis, and implementing corrective actions.
- Implemented robust data analytics tools for informed decision-making, leading to improved business outcomes for clients.
- Communicated project plans, tracking details, status updates and risk mitigation plans to cross-functional teams.
- Performed detailed risk assessments at various stages of projects, proactively identifying potential issues and taking preventive measures to mitigate their impact.
- Enhanced client satisfaction by developing and implementing customized business solutions for their specific needs.
- Interviewed systems and test engineers to understand and define program requirements, design systems and generate test procedures.
- Evaluated the success of implemented solutions using various metrics, making data-driven recommendations for future improvements or adjustments as needed.
- Streamlined internal processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Conducted thorough market research to identify emerging trends and incorporate them into strategic planning efforts.
- Established clear communication channels among all project stakeholders, ensuring timely updates on progress and addressing concerns as they arose.
- Collaborated with cross-functional teams to develop innovative strategies that addressed clients'' unique challenges.
- Managed client expectations by setting realistic timelines and delivering on commitments, ensuring high satisfaction levels and repeat business opportunities.
- Reduced project turnaround times by optimizing workflows, resulting in faster delivery of high-quality solutions to clients.
- Led multiple large-scale projects from concept through completion, effectively managing resources to deliver high-quality results within tight deadlines.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Maintained existing software systems by identifying and correcting software defects.
- Updated old code bases to modern development standards, improving functionality.
- Collaborated with clients to define solution requirements.
- Analyzed proposed technical solutions based on customer requirements.
- Integrated third-party tools and components into applications.
- Provided guidance and mentored less-experienced staff members.
- Delivered unit-tested systems within customer-prescribed timeframes.
- Participated in architecture, design and implementation of back-end features using C++, C#, Lua and Python.
- Developed robust, scalable, modular and API-centric infrastructures.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Conducted regression testing and submitted observations to development team.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Partnered with development team on product development and application support plans.
- Coordinated efficient large-scale software deployments.
- Worked with customers for needs analysis and to determine vendor costs.
- Represented software applications engineering team during large and complex development projects.
- Developed conversion and system implementation plans.
- Tested functional compliance of company products.
- Developed next generation integration platform for internal applications.
- Translated technical concepts and information into terms parties could easily comprehend.
- Optimized dust, temperature and humidity controls for installed systems.
System Specialist
Banco General
01.2015 - 05.2017
- -Apalication Manager/ Process Management / OnBase Administrator/ People Soft System
- -Management of core banking processes
- -Clearinghouse processes
- -Stock market processes
- -ACH and Telered services processes
- -Online banking process system
- Evaluated emerging technologies for potential integration into existing systems, keeping the organization at the forefront of industry advancements.
- Managed software upgrades seamlessly by coordinating testing efforts and minimizing disruption to users during the transition period.
- Performed routine maintenance tasks on application systems, reducing the likelihood of unexpected outages or performance degradation.
- Trained staff members on new applications, increasing their technical knowledge and proficiency.
- Enhanced application security with regular updates, monitoring, and maintenance.
- Optimized application system performance by identifying and resolving technical issues in a timely manner.
- Monitored applications and systems to identify and resolve issues impacting performance and security.
- Contributed to a positive work environment through proactive communication, collaboration, and problem-solving skills.
- Participated in quality assurance efforts such as code reviews and testing plans to ensure that developed applications met organizational standards.
- Mentored junior team members, providing guidance on best practices and fostering professional development.
- Oversaw vendor relationships effectively by maintaining open lines of communication and ensuring adherence to contractual obligations.
- Established a solid track record of successful project completions by effectively managing priorities and consistently meeting deadlines.
- Created, applied and oversaw application policies and procedures to provide high security, availability, and recovery.
- Streamlined system processes for increased efficiency by conducting thorough analyses and implementing improvements.
- Leveraged data analytics tools to monitor application performance and identify trends, enabling informed decisions on system enhancements or modifications.
- Coordinated and resolved escalated system and application issues from enterprise applications.
- Spearheaded troubleshooting initiatives for critical issues, restoring system functionality quickly to minimize downtime.
- Championed change management initiatives related to new technology implementations by developing training materials and leading workshops for affected personnel.
- Customized application configurations based on user feedback, enhancing overall usability and productivity levels among staff members.
- Contributed in planning, design, implementation, patching and upgrading of enterprise systems.
- Designed and implemented customized solutions to meet client requirements, resulting in successful installations and user adoption.
Education
Telecommunications Engineering -
Universidad Latina De Panamá
Panama 01.2009 - 05.2014
Administración De Empresas Turísticas
Universidad Del ItsmoCertification - Application Developer Advance Adminstrador Aplicat
HYLAND SOFWARE
CLEVELAND U.S.A 05.2001 -
Skills
Customer Relationship Management
Project Planning
Design Thinking
Project Management
Strategic Planning
Negotiation
Professional Networking
Teamwork and Collaboration
Problem-solving aptitude
Team Leadership
Analytical Skills
Certification
Salesforce Certified Administrator
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Coordinador De Tecnología E Innovación
PROMTUR PANAMA
04.2023 - Current
Application Architect
Freelance
07.2022 - 04.2023
Digital Product & Product Owner
Copa Airlines
07.2020 - 07.2022
Pricing and Revenue Management Analyst
Copa Airlines
07.2019 - 07.2020
System Administration Specialist
Copa Airlines
01.2018 - 07.2019
Business Solutions Specialist
Copa Airlines
05.2017 - 01.2018
System Specialist
Banco General
01.2015 - 05.2017
Telecommunications Engineering -
Universidad Latina De Panamá
01.2009 - 05.2014
Certification - Application Developer Advance Adminstrador Aplicat
HYLAND SOFWARE
05.2001 -
Administración De Empresas Turísticas
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