Frank Frandino
Philadelphia
Overview
15
15
years of professional experience
Work History
Field Leader
Chipotle Mexican Grill
Philadelphia
02.2020 - Current
- Lead operations for a portfolio of 7–14 restaurants generating $30M+ annually, with full responsibility for leader development, training execution, food safety, and operational performance.
- Develop and coach Field Leaders, General Managers, and Certified Training Managers, strengthening bench strength and leadership pipelines across the region.
- Drive execution of enterprise training initiatives, ensuring consistent adoption of Chipotle standards, systems, and procedures.
- Identified performance gaps through KPI analysis and implemented targeted coaching and training plans, enhancing food safety, throughput, and guest experience.
- Partner cross-functionally with operations, training, and support teams to execute rollouts, deployments, and operational initiatives at scale.
- Provided structured field feedback to shape training effectiveness, program design, and operational improvements.
- Conducted regular field visits to assess training health, reinforce standards, and enhance accountability across leadership teams.
- Act as a key liaison between restaurant operations and corporate partners, aligning strategy with real-world execution.
Director of Operations
Atlantic Region Food Corporation (Dunkin’ Franchisee)
Gibbsboro
09.2017 - 02.2020
- Oversaw 32 restaurants ($38M+ annual revenue) across NJ, PA, and DE, leading operational strategy and leadership development for a multi-state organization.
- Spearheaded rollout of NextGen restaurant concept, focusing on training, operational readiness, and successful execution.
- Designed and implemented training and operational systems to improve execution across all locations.
- Developed and evaluated 5 Area Managers, enhancing leadership skills and ensuring operational consistency.
- Collaborated with executive leadership to analyze trends, shape business strategy, and implement scalable process improvements.
Director of Operations
Sudh Management, LLC (Dunkin’ Franchisee)
Maple Shade
04.2011 - 09.2017
- Directed operations for 22 restaurants ($25M+ annual revenue), focusing on leadership development, profitability, and operational systems.
- Enhanced operational consistency through development of policies, financial analysis, and disciplined execution.
- Developed District Managers and multi-unit leaders, enhancing accountability and performance across multiple locations.
- Built and executed training programs and performance standards across all locations.
- Led weekly strategic reviews with ownership, delivering insights on performance trends and strategic growth opportunities.
Education
Bachelor of Science - Business Administration (Finance)
Fordham University
Bronx, NYSkills
- Leadership development
- Training facilitation
- Cross-Functional Collaboration
- Operational deployment
- Safety Training Programs
- Field Operations Management
- KPI analysis
- P&L management
- Process standardization
- Change management
Accomplishments
- Awarded 2025 Chipotle CEO Award for Outstanding Leadership and Operational Excellence
- SoNJ FL of the Quarter for Q3 2025
- Selected and Currently Participating in Chipotle's 2026 LEAD Program Recognizing High Potential Leaders
Timeline
Field Leader
Chipotle Mexican Grill
02.2020 - Current
Director of Operations
Atlantic Region Food Corporation (Dunkin’ Franchisee)
09.2017 - 02.2020
Director of Operations
Sudh Management, LLC (Dunkin’ Franchisee)
04.2011 - 09.2017
Bachelor of Science - Business Administration (Finance)
Fordham University