Frank Suraci
Bloomsburg,PA
Summary
Strategic Educational Technology Manager with 14+ years of experience leading innovative learning technology implementations and managing high-performing instructional design teams. Proven track record as a product owner driving educational technology roadmaps, optimizing learner experiences, and delivering measurable outcomes in enrollment growth and student persistence. Expert in learning analytics, AI applications in education, LMS administration, API integrations, and emerging EdTech solutions with demonstrated success managing cross-functional stakeholder relationships and digital transformation initiatives.
Overview
14
14
years of professional experience
Work History
Manager, Educational Technology
Strayer Education Inc.
05.2018 - Current
- Lead educational technology strategy and implementation across the enterprise, serving as product owner for multiple platforms and managing a team of instructional designers to deliver innovative learning solutions that support 15,000+ students
- Drive product vision and roadmap development in collaboration with academic, business, and IT experts, defining platform enhancements that improved student outcomes by 25% and increased enrollment persistence by 18%
- Manage Canvas LMS implementation and optimization, creating meaningful learning experiences and troubleshooting platform-specific issues, resulting in 30% reduction in technical support tickets and improved user satisfaction
- Execute data-driven educational technology initiatives using learning analytics and predictive analytics to identify pain points and develop solutions that achieved 20% improvement in learner engagement and 15% increase in course completion rates
- Lead digital transformation efforts implementing cloud-based educational technologies and AI-powered learning solutions, enhancing student success through adaptive learning technologies and personalized learning experiences
- Partner with cross-functional stakeholders including LMS administrators, external vendors, and technology teams to optimize learning experiences, negotiating vendor partnerships that reduced operational costs by $75K annually
- Establish and maintain prioritized product backlogs, setting project execution priorities based on organizational needs and managing stakeholder expectations across multiple concurrent initiatives
- Research and implement emerging EdTech solutions including AI in education applications, machine learning for student analytics, and adaptive learning platforms aligned with SEI strategic goals
- Build and maintain excellent working relationships with academic, business, and IT leaders across the university, fostering an environment that encourages creative and independent use of educational technology
- Direct product development evolution based on reliable evaluation data and business intelligence, ensuring student success, quality, and sustainability while providing leadership to internal stakeholders and team members
- Champion cybersecurity initiatives and implement secure cloud computing solutions for educational technology infrastructure, ensuring data protection and compliance standards
- Leverage integration technologies including LTI, SCORM, and platform APIs to implement custom integrations between CRM, LMS, video hosting, and knowledge assessment platforms
Independent Contractor - Instructional Designer
Freelance Consulting
12.2015 - Current
- Delivered custom training solutions for diverse clients including Commonwealth Trading Partners, U.S. Government agencies, Oregon State University, and WTI
- Developed instructor-led training programs and self-paced e-learning modules, achieving 95%+ client satisfaction ratings and 40% repeat business rate
- Created specialized content for technical and non-technical audiences, adapting complex information into accessible learning experiences
- Managed multiple concurrent projects while maintaining quality standards and meeting tight deadlines in fast-paced environments
Senior Level Instructional Designer
Education Corporation of America
01.2016 - 05.2018
- Redesigned curriculum architecture for business, general education, and IT programs serving 5,000+ students, improving course alignment and learning outcomes by 20%
- Led cross-functional teams of 8+ SMEs and stakeholders to develop comprehensive learning solutions, completing 15+ major projects on time and within budget
- Enhanced course deliverables through innovative instructional strategies, resulting in 25% increase in student engagement metrics and positive faculty feedback
- Optimized learning pathways using evidence-based design principles, reducing time-to-competency for new students by 18%
Instructional Designer & Instructional Innovation and Curriculum Designer
Strayer Online University
05.2011 - 11.2015
- Collaborated extensively with subject matter experts to develop lecture content and comprehensive course guides, managing the complete content creation process from conception to delivery
- Managed course development lifecycle for multiple courses across diverse disciplines, writing high-quality content and ensuring alignment with learning objectives and academic standards
- Created 100+ interactive learning modules including lectures, course guides, and training materials using advanced authoring tools and multimedia technologies
- Built strategic partnerships with department leads and academic chairs, fostering collaborative relationships that enhanced course quality and institutional alignment
- Innovated learning methodologies by implementing diverse instructional techniques and interactive elements, resulting in more engaging user experiences and improved student satisfaction
- Established foundational content development processes that supported the institution's transition to advanced educational technology solutions
Education
Master's Degree - Instructional Technologies
Bloomsburg University
05.2011
Advanced Instructional Design Course - undefined
Bloomsburg University
05.2010
Bachelor of Science - Education - Secondary Education: Citizenship
Bloomsburg University
05.2009
Skills
Leadership & Strategy
- Strategic Management & Digital Transformation
- Team Leadership & Cross-Functional Collaboration
- Stakeholder Management & Change Leadership
Educational Technology
- Learning Management Systems (Canvas, Blackboard, Moodle)
- Educational Technology Strategy & Research
- Student Information Systems & CRM Integration
Product & Technical Management
- Product Ownership & Roadmap Development
- Integration Technologies (LTI, SCORM, xAPI, Platform APIs)
- Requirements Analysis & Quality Assurance
Data & Analytics
- Learning Analytics & Performance Metrics
- Data-Driven Decision Making & Business Intelligence
- Predictive Analytics for Student Success
Emerging Technologies
- AI in Education & Machine Learning Applications
- Adaptive Learning Technologies
- Cloud Computing & Digital Infrastructure
Process & Innovation
- Process Optimization & User Experience Design
- Faculty Training & Student Engagement Strategies
- Vendor Management & Technology Research
Professional Development And Certifications
- Educational Technology Leadership: Advanced Canvas Administration, Learning Analytics Certification, EdTech Strategy & Implementation
- AI & Emerging Technologies: Artificial Intelligence in Education, Machine Learning Applications, Predictive Analytics for Student Success
- Product Management: Agile Product Owner Training, Requirements Analysis, Stakeholder Management
- Technical Integration: LTI Implementation, SCORM/xAPI Standards, API Integration Best Practices, Cloud Computing in Education
- Professional Memberships: Association for Talent Development (ATD), eLearning Guild, EDUCAUSE
- Industry Conferences: EDUCAUSE Annual Conference, DevLearn, Learning Solutions, ATD International Conference
- Continuous Learning: Digital Transformation in Higher Education, Cybersecurity in EdTech, Adaptive Learning Technologies
Key Achievements And Impact
- AI & Digital Innovation: Led implementation of AI-powered learning analytics and adaptive learning technologies, positioning the organization at the forefront of educational technology trends.
- Strategic Leadership: Led educational technology transformation across enterprise serving 15,000+ students, resulting in 25% improvement in student outcomes and 18% increase in enrollment persistence.
- Product Management Excellence: Successfully managed multiple platform roadmaps and product backlogs, delivering solutions that reduced operational costs by $75K annually.
- Team Development: Built and managed high-performing educational technology team, fostering innovation and creative technology adoption across the organization.
- Technical Integration: Implemented complex API integrations and LTI solutions connecting CRM, LMS, and assessment platforms, improving operational efficiency by 35%.
- Data-Driven Innovation: Leveraged learning analytics and predictive analytics to identify improvement opportunities, resulting in 30% reduction in technical support issues and enhanced user experience.
- Stakeholder Management: Maintained excellent relationships with academic, business, and IT leaders while managing expectations across multiple concurrent initiatives.
Portfolio Highlights
Available upon request: Educational technology implementation case studies, product roadmap examples, learning analytics dashboards, Canvas LMS optimization projects, API integration documentation, and cross-functional team leadership examples demonstrating measurable student success and organizational impact.
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Title: Instructional Designer & E-Learning Specialist
Timeline
Manager, Educational Technology
Strayer Education Inc.
05.2018 - Current
Senior Level Instructional Designer
Education Corporation of America
01.2016 - 05.2018
Independent Contractor - Instructional Designer
Freelance Consulting
12.2015 - Current
Instructional Designer & Instructional Innovation and Curriculum Designer
Strayer Online University
05.2011 - 11.2015
Advanced Instructional Design Course - undefined
Bloomsburg University
Bachelor of Science - Education - Secondary Education: Citizenship
Bloomsburg University
Master's Degree - Instructional Technologies
Bloomsburg University