Summary
Overview
Work History
Education
Skills
References
Timeline
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Frankie Young

Frankie Young

Reading

Summary

Dedicated account manager with extensive experience in sales and customer service, specializing in tailored solutions for clients. Proven ability to build strong relationships that enhance brand loyalty and consistently meet sales targets. In-depth knowledge of skincare products and industry trends drives success in a competitive market. Commitment to ongoing professional development ensures delivery of exceptional client experiences.

Overview

16
16
years of professional experience

Work History

Business Development Manager

Circadia by Dr. Pugliese
Leesport
01.2023 - 03.2025
  • Managed portfolio of approximately 2,000 accounts handling daily communications including emails, order processing, and client inquiries.
  • In 2023, I hit my goal every month and exceeded it by 7% 4 times; in 2024, I hit my goal 9 times and exceeded it by 5% 3 times.
  • Utilized Excel and NetSuite to monitor account progress, implement promotional strategies and achieve consistent growth and sales targets.
  • Conducted regular client meetings via phone and Zoom to develop tailored growth strategies and enhance client relationships.
  • Represented Circadia at tradeshows and galas.
  • Contributed to brand visibility and market expansion.

Customer Service Representative

Circadia by Dr. Pugliese
Leesport
09.2021 - 12.2022
  • Responsible for responding to customer inquiries regarding products and services.
  • Responsible for resolving customer complaints and providing solutions, maintained return logs, approved online and phone orders.
  • Responsible for any customer-facing company event preparation.

Teacher’s Aide

Montessori Country Day School
Reading
03.2019 - 12.2020
  • Supported students with special needs throughout the school day, providing classroom assistance and facilitating engagement in various activities.
  • Prepared and adapted lesson materials to meet individual learning requirements, fostering an inclusive and supportive educational environment.

Check Specialist

Garda
Reading
04.2017 - 11.2019
  • Prepared cash bricks and processed money orders with accuracy and efficiency.
  • Performed data entry tasks, maintaining meticulous records for large corporate accounts.
  • Specialized in handling high-value transactions and ensuring compliance with financial protocols.

Waitress, Bartender, Kitchen Manager

Victor Emanual II
Reading
06.2009 - 04.2017
  • Engaged with kitchen staff to ensure awareness of item availability and customer wait times.
  • Engaged with patrons by presenting menus, responding to questions about items, and recommending suitable choices.
  • Ensured safe food handling and maintained cleanliness to safeguard customers from foodborne illness and uphold sanitation standards.

Education

Dental Assistant Certification -

Reading Area Community College
Reading, PA
01.2012

Skills

  • Data analysis and Excel
  • Microsoft Word proficiency
  • Verbal and written communication
  • Client relationship management
  • Customer support
  • Active listening
  • Task prioritization
  • Scheduling efficiency
  • Account management
  • Sales strategy development
  • Market analysis techniques
  • NetSuite expertise
  • Presentation skills
  • Effective communication strategies
  • Product demonstrations
  • Performance goal setting
  • Event planning

References

References available upon request.

Timeline

Business Development Manager

Circadia by Dr. Pugliese
01.2023 - 03.2025

Customer Service Representative

Circadia by Dr. Pugliese
09.2021 - 12.2022

Teacher’s Aide

Montessori Country Day School
03.2019 - 12.2020

Check Specialist

Garda
04.2017 - 11.2019

Waitress, Bartender, Kitchen Manager

Victor Emanual II
06.2009 - 04.2017

Dental Assistant Certification -

Reading Area Community College

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Frankie Young